Summary
• Working within a matrix environment, the VAL Vendor Alliance Lead AD is accountable for all operational aspects of all supported ERMTs
• Supplier Service or Equipment expert for the assigned services within the ERMTs to drive value beyond cost from Novartis’ external supplier base
• Supporting the implementation of the agreed outsourcing strategies
• Responsible for supplier governance, management and issue management/escalation across global GCO and locally and cross-divisionally as required (e.g. Country, Development, NIBR, Sandoz).
• Function as a point of escalation for supplier issues which cannot be resolved at the individual Clinical Trial Teams level
• Leverage knowledge, experience and understanding of service category(s) and suppliers to provide support to the operational management within the ERMT(s)
• Lead supplier due diligence activities with ERMT
About the Role
Major accountabilities:
- 1. Lead business review meetings with vendors based on KPI and KQIs
- 2. Lead and/or support internal cross-functional ERMT meetings
- 3. Manages escalated global vendor issues, or selected country vendor issues
- 4. Identifies systemic patterns, driving root cause analysis and sustainably and effectively addresses pain points
- 5. Using technological enablers to drive automated and systematic issue resolution
- 6. Function as service category expert providing expertise and training to stakeholders
- 7. Ensures compliance with all required SOPs and business guidance documents
- 8. Provides Health Authority inspection support
- 9. CAPA management from audit & inspections
- 10. Drives value through process improvement and innovation within category
- 11. Proactive risk management within category
- 12. Supporting global and local vendor qualification if required
- Key performance indicators:
- ERMT(s) meet business objectives
- Robust processes to capture and measure the issue resolution, escalation and risk mitigation, and communication of supplier quality/performance issues
- Highly integrated and seen as supplier experts within ERMTs, and related business stakeholders like Procurement, Finance, Compliance, ESP QA.
- No deviations to Novartis specifications and Standard Operating Procedures; Supplier due diligence activities (qualifications and re-qualifications) are completed in a timely manner to minimize any delays to study startup timelines and non-compliance
- Contribute to continuous improvements/enhancements to benefit business community
- Complete and accurate documentation to facilitate successful internal and external audit / inspections
- Timely oversight, completion, and management of assigned supplier qualification and re-qualification requirements
- Accountable for quality and completeness of qualification and governance documentation in VPG systems including ERMT meeting minutes
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Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
