KM Change Lead

Key Responsibilities

Change Management Leadership

• Define, implement and continuously enhance the Change Management and Adoption framework, methodologies, governance, standards and best practices for Knowledge Management (KM) initiatives.
• Drive consistency, quality and scalability of change management practices across the KM portfolio.
• Incorporate behavioral science, user-centered approaches and data-driven methodologies to improve adoption outcomes.

Change Strategy & Adoption

• Develop and execute enterprise-wide change management and adoption strategies for KM and digital transformation initiatives.
• Design and implement stakeholder engagement, communication, training, readiness and reinforcement plans.
• Leverage champion networks, communities of practice, recognition programs and gamification techniques to drive sustainable behavior change.

Portfolio Governance & Delivery Oversight

• Oversee change management activities across multiple projects and programs, including prioritization, resource allocation, capacity planning and delivery governance.
• Provide leadership reporting on adoption, engagement, value realization and program performance.
• Identify risks, recommend mitigation plans and ensure successful change outcomes across initiatives.

End-User Engagement & Continuous Improvement

• Conduct workshops, listening sessions, co-creation activities and feedback forums to understand user needs and challenges.
• Translate user insights into actionable recommendations that improve solutions, user experience and adoption strategies.
• Establish continuous feedback mechanisms to drive ongoing improvement and engagement.

Adoption Analytics & Value Realization

• Define and track KPIs related to adoption, engagement, usage, behavioral change and business value.
• Analyze usage metrics, search trends, content engagement and AI-driven insights to identify adoption opportunities and barriers.
• Develop targeted interventions and leadership recommendations based on performance data and user behavior insights.

Stakeholder Management & Sponsorship

• Partner with senior leaders, sponsors and key stakeholders to build alignment and secure commitment to change initiatives.
• Manage stakeholder expectations, address resistance and influence decision-making through evidence-based recommendations and storytelling.
• Lead risk assessment and readiness activities to ensure successful adoption and value realization.

People Leadership

• Lead, coach and develop a team of Change Management professionals.
• Drive performance management, capability building, workforce planning and succession management.
• Foster expertise in behavioral science, change leadership, stakeholder engagement and adoption analytics.

Knowledge Management Advocacy

• Act as a KM ambassador with business leaders and stakeholders.
• Identify opportunities to expand KM adoption and demonstrate measurable business value.
• Support strategic partnerships and initiatives that strengthen organizational knowledge-sharing capabilities.

Essential Requirements

• Bachelor's degree in Business, Organizational Development, Human Resources, Communications, Knowledge Management or a related discipline.
• 12+ years of experience in Change Management, Organizational Transformation, Adoption, Knowledge Management, Consulting, Communications, Project or Program Management within a corporate environment.
• Proven experience leading large-scale, complex change and transformation initiatives from strategy through adoption and value realization.
• Strong experience working with and influencing senior stakeholders in global, matrixed organizations.
• Demonstrated experience partnering with Europe-based stakeholders and managing geographically distributed teams.
• Proven people leadership experience, including coaching, talent development, performance management and capacity planning.
• Strong expertise in stakeholder engagement, sponsorship management and resistance management.
• Experience applying behavioral science and user-centered design principles to improve adoption outcomes.
• Strong analytical skills with experience using adoption, engagement and usage data to drive change interventions.
• Experience supporting digital, technology, AI-enabled, data or Knowledge Management solutions.
• Excellent communication, facilitation, presentation and storytelling capabilities.
• Demonstrated ability to manage multiple priorities and drive results in a fast-paced environment.

Desirable Requirements

• Experience within Life Sciences, Healthcare or other highly regulated industries.
• Professional certifications in Change Management (Prosci, ACMP, APMG or equivalent).
• Experience leading global Knowledge Management transformation programs.
• Exposure to AI-enabled knowledge solutions, enterprise search platforms and digital workplace technologies.
• Knowledge of gamification, community-building and engagement frameworks.
• Experience with adoption analytics, dashboard development and value realization measurement methodologies.
• Consulting background with experience advising executive leadership teams.
• Familiarity with organizational design, operating model transformation and enterprise change initiatives.
• Advanced facilitation and workshop design expertise.
• Strong understanding of continuous improvement and operational excellence practices.

Key Skills

• Change Management & Organizational Transformation
• Stakeholder Engagement & Executive Influencing
• Change Adoption & Behavioral Science
• Strategic Communications & Storytelling
• Adoption Analytics & Data-Driven Decision Making
• Knowledge Management
• People Leadership & Team Development
• Portfolio & Program Governance
• Risk & Readiness Management
• User-Centered Design & Voice of Customer
• Value Realization Measurement
• Continuous Improvement & Innovation
• Gamification & Engagement Strategies