Summary
About the Role
Major Accountabilities
· Coordinate end-to-end execution of processes involving external stakeholders, ensuring structured planning, tracking, and timely delivery.
· Act as governance gatekeeper, ensuring full compliance with policies, SOPs, controls, and approval workflows.
· Validate documentation and approvals prior to execution, ensuring completeness, accuracy, and audit readiness.
· Ensure accurate, complete, and timely submission of transparency-related data in line with local and global requirements
· Coordinate external vendors, ensuring compliance, deliverable quality, and full activity traceability.
· Monitor execution, identify risks or deviations, and drive corrective actions in a timely manner.
· Drive process standardization and continuous improvement, increasing efficiency and reducing errors.
· Guide stakeholders on correct process execution, governance requirements, and workflows.
· Ensure adherence to Ethics, Risk & Compliance standards, supporting internal controls and audit processes.
· Manage systems supporting EE processes, ensuring data accuracy, completeness, and consistency across platforms.
· Perform data reconciliation across systems, resolving discrepancies and ensuring transparency, traceability, and data integrity.
Key Performance Indicators (Suggested priority KPIs *italicized)
· Coordinates meetings and administrative support activities with precision, ensuring compliance with all requirements.
· Maintains documentation and records to ensure information is complete, reliable, and audit-ready.
· Follows internal policies and approval workflows to support Ethics, Risk & Compliance standards.
· Ensures transparency reporting in all data processing activities, making information accessible and traceable for stakeholders.
· Processes purchase orders, invoices, payments, and data reconciliation accurately and on time across all platforms.
· Delivers proactive communication and resolves issues to achieve stakeholder satisfaction and guide process execution.
· Drives continuous improvement in administrative and operational processes for greater efficiency and fewer errors.
Ideal Background
Education:
· Bachelor’s degree is advantageous but not essential.
Languages:
· Local language.
· Fluent English.
Experience/Professional Requirement:
Relevant Experience
· 2–3 years’ experience in a coordination, administration, sales support, marketing support, or general secretarial role.
· Ability to work autonomously and manage competing priorities.
· Strong customer service, communication, and stakeholder management skills.
· Strong planning, organization, accountability, and time management capabilities.
· Experience working across systems, processes, and multiple stakeholder groups.
· Ability to apply compliance requirements, policies, and operational procedures in day-to-day work.
· Problem Solving & Continuous Improvement
· Proactive mindset with a focus on continuous improvement and efficient execution.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)