Senior Manager, Medical Information

Key Responsibilities:

·       Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi-media environment and record interaction information according to Novartis and regulatory guidelines.

·       Create and review Medical Response Documents (MRDs) for product portfolio.

·       Collaborate with cross-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics.

·       Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center [CIC]).

·       Support in development and implementation processes for internal departments as they relate to daily MI activities.

·       Participate in projects to optimize Medical Information services.

·       Monitor, collect, and analyze metrics for MI activities.  Develop reports, identify actionable insights, and present findings within MI and to its partners.

·       Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines.

·       Identify and champion best practices in MI.

Leverages AI tools to streamline tasks, generate content, and support decision-making, demonstrating practical fluency in prompting, interpreting, and refining AI outputs to improve work quality and efficiency.

Essential Requirements:

·       PhD, PharmD, MD, or equivalent

·       Proficient in spoken and written English

·       Three or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experience

·       Ability to acquire knowledge of various disease states and products

·       Strong verbal and written communication skills

·       Strong ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environment

·       Proven literature analysis and evaluation skills

·       Proficient in Microsoft Word, PowerPoint, and Excel

·       Technologically savvy ; Ability to manage multiple projects within defined timelines

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Benefits and rewards:

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:

https://www.novartis.com/careers/benefits-rewards