Director EEE Excellence - Standards, Process and Training

Major accountabilities:

Standards & Process Governance

• Maintain and update enterprise-wide standards, guidelines, and processes for external expert engagement, ensuring alignment with legal, regulatory, and internal compliance requirements
• Provide input and maintain, in cooperation with legal and compliance, policies, standards and guidelines to ensure solid ground rules and clear roles and responsibilities for HCP and HCO engagements.
• Translate policies into clear, practical processes and role-based responsibilities (RACI), enabling operational efficiency and cross-functional clarity
• Contribute to governance forums and audits by ensuring documented process adherence and improvements are in place
• Stay at the HCP and HCO transparency forefront to ensure accurate and complete reporting of figures in Business Solutions’ remit
• Establish an integrated governance plan around observations, periodic reviews, stakeholder alignment, updates, and communication & training.

Training & Knowledge Management

• Design and manage global training content and delivery strategy for GMA/IMA EEE stakeholders, including onboarding programs, systems training, and process refreshers
• Oversee the creation of toolkits, job aids, FAQs, and training modules in collaboration with internal teams and external vendors
• Deliver training sessions and support localization or business unit adaptation as needed
• Drive a culture of continuous learning and readiness by capturing feedback and iterating learning solutions

Operational Excellence & Process Improvement

• Collaborate with colleagues and stakeholders to identify areas of improvement in engagement workflows and user experience, where relevant ensure country and user feedback is obtained and integrated.
• Ensure training and documentation support business process changes and enhancements
• Monitor process adherence through internal metrics and contribute to audit support and CAPA implementation where applicable

Cross-Functional Collaboration

• Serve as a key partner to Operations, Legal, Compliance, Governance and IT/Systems teams to align training and standards with execution and systems functionality
• Ensure that process and training components are consistently integrated into enterprise programs and change initiatives

Key performance indicators:

• % adherence to updated standards and process documentation
• Timeliness and reach of training programs; stakeholder training satisfaction
• System usability scores and issue resolution metrics
• On-time delivery of regulatory reports and audit preparedness
• Implementation rate of process or system improvement initiatives

Minimum Requirements:
Education:

• Master’s degree in Life Sciences, Business, Legal, or a related discipline.
  Additional certifications in process excellence, training,
  or digital systems (e.g., Lean, Agile, Lean Six Sigma) are a plus

Languages:

Excellent English language skills

Experience/Professional Requirement:         

• Minimum of 6 years of experience in Health Care compliance in a multinational company
• Excellent organizational and project management skills
• Outstanding problem-solving abilities
• Sound experience in pharmaceutical compliance/ governance environment
• Excellent communication, interpersonal and presentation skills
• External vendor management experience
• Change management skills to sustain a culture of high ethical standards and compliance
• Strong tolerance for ambiguity, willingness to adapt, willing to speak-up and challenge
• Experience in developing effective working relationships with internal and external stakeholders
• Organizational awareness, including experience working cross-functionally and in global teams
• Other competencies: Well-structured, detail-oriented, diligent, diplomatic, honest, accountable, strong negotiation skills, stress-resistant, ability to build strong relationships and networks
• Other competencies: Well-structured, detail-oriented, diligent, diplomatic, honest, accountable, strong negotiation skills, stress-resistant, ability to build strong relationships and networks