REQ-10066044
Jan 06, 2026
Taiwan
Summary
#LI-Hybrid
This role is based in Taichung, Taiwan. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
The Customer Engagement Partner (CEP) is a field-based role reporting directly to the Business Manager (Lead). The CEP is responsible for reinforcing in-depth understanding of the renal product by facilitating introductions to Medical Scientific Liaisons. The role involves identifying and engaging the ideal physicians to nominate the renal product for hospital listing, as well as mapping and maintaining relationships with key stakeholders involved in the process. In addition, the CEP collaborates closely with the Key Account Manager team to clarify hospital listing procedures and supports the Marketing team in preparing and submitting the required documentation.
This role is based in Taichung, Taiwan. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
The Customer Engagement Partner (CEP) is a field-based role reporting directly to the Business Manager (Lead). The CEP is responsible for reinforcing in-depth understanding of the renal product by facilitating introductions to Medical Scientific Liaisons. The role involves identifying and engaging the ideal physicians to nominate the renal product for hospital listing, as well as mapping and maintaining relationships with key stakeholders involved in the process. In addition, the CEP collaborates closely with the Key Account Manager team to clarify hospital listing procedures and supports the Marketing team in preparing and submitting the required documentation.
About the Role
Key Responsibilities:
- Maintain outstanding knowledge of IgAN disease and its complication management using Novartis learning tools.
- Achieve agreed customer engagement targets through face-to-face meetings based on the approved customer list.
- Raise awareness of the health economic benefits of IgAN treatment, including reduction in complications and improved patient outcomes.
- Collaborate with relevant healthcare professionals (e.g., nephrologists, emergency response teams, nurses, clinical pharmacists) to support training and optimize treatment outcomes.
- Partner with medical personnel to deliver a coordinated approach that helps hospitals identify and implement improvements in patient care pathways.
Work Requirements:
- 2–4 years of pharmaceutical sales experience, preferably in Medical Center (MC) and/or Regional Hospital (RH) accounts.
- Strong knowledge of the pharmaceutical industry and its evolving environment, with a proven track record of high achievement.
- Experience with hospital listing processes in Medical Center and Regional Hospital; self-pay experience is a plus.
- Excellent interpersonal communication and collaboration skills, both internally and externally.
- Ability to organize, prioritize, and work effectively, with a solid understanding of internal and external ethical guidelines.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
International
Marketing
Taiwan
Tai Chung
TW03 (FCRS = TW003) Novartis (Taiwan) Co. Ltd
Sales
Full time
Regular
No
VIDEO
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
