Market Research - Senior Manager

Key Responsibilities:

• Define and implement the strategic roadmap for deployment operations.
• Ensure deployment processes align with broader marketing and organizational goals.
• Serve as the primary point of contact for senior stakeholders, ensuring their requirements are reflected in deployment strategies.
• Present high-level updates and key metrics to executive leadership.
• Analyze and report on deployment success trends, identifying areas for improvement across projects and teams.
• Establish KPIs for the team and evaluate their contributions against organizational expectations.
• Advocate for new technologies and processes that optimize deployment operations.
• Drive continuous improvement initiatives by identifying inefficiencies and recommending solutions.
• Own the risk mitigation strategy for deployment processes, ensuring organizational compliance and security protocols are met.
• Take ultimate responsibility for resolving systemic challenges impacting deployment success.
• Act as a bridge between Deployment Specialists, QA teams, Marketing Automation teams, and Customer Experience teams.
• Lead efforts to streamline workflows across global teams.
• In deployment setup, ensure accurate DE configurations, confirm counts with validation reports from MDS / Data Ops team, and monitor both post-deployment and ongoing sends, troubleshooting with the Product / CEP team as needed.

Essential Requirements:

• 10+ years of experience in market research or within specialist agencies.
• Extensive experience managing multi-methodology market research projects across multiple markets.
• Proven ability to work in regional and commercial primary market research teams, collaborating effectively within a matrix and cross-functional environment.
• Expertise in project management, including scoping, defining deliverables, developing business cases, and reporting at a senior level, with strong communication, persuasive presentation, and credibility.
• Strong business acumen and solution-oriented mindset, including proficiency in budget and P&L management.
• Experience managing remote relationships and delivering on-shore/off-shore capabilities.
• Preferred: Familiarity with pharmaceutical disease areas, combined with strong leadership and communication skills.

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis:  Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.