Summary
#LI-Hybrid
Job Title: Group Head – Strategic Support
The GSOC Strategic Support team is responsible for delivering high-impact security communications, incident management, and executive support across the organisation. You’ll report directly to the Head, GSOC, and work closely with cross-functional partners to ensure robust governance and privacy-by-design in all operations.
About the Role
Major accountabilities:
- Lead expert-level Everbridge configuration, optimisation, templates, workflows, and analytics under approved governance.
- Oversee advisory communications, incident messaging, SOS/lone-worker processes, travel enablement, and event/meeting security workflows.
- Direct discreet support for executives, VIPs, high-risk travellers, and sensitive locations.
- Integrate aviation security considerations and emergency protocols into relevant GSOC operations.
- Manage secure communications for sensitive projects and support business continuity communication plans, drills, and readiness.
- Build capability in senior analysts through structured training, coaching, audits, and knowledge-base maintenance.
- Enforce governance standards across documentation, workflows, access, and change management.
- Coordinate with IT, Legal/Compliance, HR, Risk, Business Continuity, and vendors; publish periodic dashboards and operational updates.
Minimum Requirements:
- Bachelor’s degree required.
- Minimum 15 years of experience in security operations, crisis communication, aviation security, or platform-led incident management.
- Demonstrated expert-level execution in Everbridge (Org Admin capability or equivalent).
- Experience in executive/VIP support, sensitive-site operations, travel security, event/meeting security, and emergency communications.
- Experience with aviation security protocols and aviation emergency response.
- Experience in intelligence gathering, OSINT monitoring, and early-warning assessments.
- Veterans from police or military backgrounds encouraged; corporate experience preferred.
- Strong written and verbal communication skills; ability to brief senior leaders with clarity.
Languages :
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
