Novartis is committed to continuously improving our on-time payments to our suppliers for goods and services. The invoices we receive will be matched with the approved purchase order and a goods receipt, or service confirmation, prior to payment.
We operate a strict no-PO, no-pay policy to ensure invoices get posted against a timely raised Purchase Order. This means you must have a valid purchase order for PO mandatory categories (PDF 0.1 MB) before starting work with Novartis and issuing an invoice for payment.
Invoices are paid within the agreed payment terms outlined in the Purchase Order and they are calculated from the date when invoice is received by Novartis in our mailroom/systems.
Your invoice will be returned if it does not include the required information listed below. Also, payments may be delayed if invoices require correction and re-submission.
Invoice requirements for PO mandatory categories
- Novartis company entity as per the purchase order (PO).
- Novartis PO number clearly indicated in the invoice as well as in all other correspondence.
- First and last name of the requestor – this is your Novartis contact who ordered the Products or Services upon which the invoice is based.