Περίληψη
About the role:
The Customer Engagement Specialist is one of the key drivers of our customer interactions and business performance. He builds deep relationships that deliver value to dermatology & allergy clients and autoimmune disease patients to drive sales growth in a compliant and ethical manner. The targeted territory is (Ottawa / Peterborough / Sudbury)
This role reports to the Associate Sales Director.
Permanent position
About the Role
Key Responsibilities:
• Develop a strategic launch plan aligned with territorial reality
• Participate in value-based conversations (in-person and virtually) to understand critical customer challenges, decision drivers, pain points and opportunities
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to dynamically create, prioritize and adjust relevant plans for accounts and customer interactions.
• Drive competitive sales growth
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Drive competitive sales growth
Essential requirements:
• Minimum of 5 to 7 years of sales experience in the Health / Pharmaceutical field
• Experience in dermatology and biological products, an asset
• Strong business acumen to address threats and maximize opportunities
• Demonstrated ability to manage key accounts
• Excellentes compétences interpersonnelles, organisationnelles dans un environnement matriciel
Desirable requirements:
• Experience in product launch
• Commercial excellence in implementing tactical plans in a highly competitive environment
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
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