Omnichannel Engagement Manager

Your key responsibilities:
•  Ensure that OCE strategy is translated to operational plan and delivered consistent way across available channels using CEX360 planning tool.
• Coordinate and implement OCE campaigns configuration & launch using all available channels. Leads standard methodology and knowledge sharing via effective reporting and communication
• Lead campaign reporting, create & distribute customer analytics dashboards summarizing customer acquisition, conversion & engagement metrics. Working with external and internal tools as well as building external benchmarking.
• Partner with Capability Building Manger to define and implement the roadmap for work required to upskilling mkt, med & sales teams in regard to enhancing capabilities around omnichannel customer engagement strategies and channels.
• Ensure full understanding of legal & regulatory compliance landscape as it applies to digital communications and tools. Identify and mitigate risks in this regard during campaign planning & delivery. 
• Providing data-driven recommendations on strategy & plans to amplify customer engagement and improve Novartis access and sales.
• Advises and guides the activity/business owner to implement processes related to due diligence, governance, and oversight of Third Parties, also engaged in Evidence and Data Generation Activities and other activities.
• Partner with Commercial Excellence Manager to define and implement field force productivity standardized quantitative and qualitative KPIs; enhance further the resource allocation process by optimizing targeting & segmentation practices, territory alignment & call planning design.
• Responsible to monitor and assess ERM and external vendor management.
• Collaborate with brand teams to understand their business needs, complete end-to-end analysis including data gathering, analysis and creating visual displays of quantitative information.

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What you’ll bring to the role:
• English - fluent level (writing and speaking).
• University degree or equivalent experience in Bioengineering, Medicine, Business   Administration, Finance, Marketing, Computer Science
• Knowledge of digital, analytical methods and tools
• 2 years working experience pharmaceutical industry
• Critical thinking: cross functional Medico/Marketing/Max strategy & tactics elaboration and implementation
• Growth mindset: Curiosity, innovative demeanor, creativity, agility, learning appetite
• External Focus - Customer relationship management - Customer satisfaction orientation 

Why consider Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. 
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. 
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to energetically and boldly address the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! 
Imagine what you could do at Novartis!