387704BR
Apr 18, 2024
Japan
About the Role
This role will cover a region in Japan to provide personalized solutions to high-valued customers, working with local agile teams. He/She will advise and lead the design thinking process across teams to define and deliver solutions to improve customer experience and engagement across Therapeutic Areas (TAs).
Within Local Agile Team:
Capture needs & pain points of Novartis High-valued customers (HCPs, Patients and HCSs) through numerous interactions, desk research, and utilizing insights collected through Area Customer Facing members iteratively
Co-Create personalized solutions with high-valued customers which address needs / pain points, in agile way, starting with MVP.
Refine and validate solution design ideas rapidly in order to improve customer experience.
Instil the effectiveness measurement of solution development (how we measure against the objectives), provide guidance around monitoring solution design progress and issue solving.
Continuously obtain feedback from customers, and reflect the customer feedback to the service plan, solution, and execution as an iterative process
Within Local Agile Team:
Capture needs & pain points of Novartis High-valued customers (HCPs, Patients and HCSs) through numerous interactions, desk research, and utilizing insights collected through Area Customer Facing members iteratively
Co-Create personalized solutions with high-valued customers which address needs / pain points, in agile way, starting with MVP.
Refine and validate solution design ideas rapidly in order to improve customer experience.
Instil the effectiveness measurement of solution development (how we measure against the objectives), provide guidance around monitoring solution design progress and issue solving.
Continuously obtain feedback from customers, and reflect the customer feedback to the service plan, solution, and execution as an iterative process
Diversity & Inclusion / EEO
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
Education: bachelor's degree
Experience/Professional requirement:
• Experience in providing solution using Design Thinking methodology
• Ability to engage with various types of customers to understand customer needs and pain-points
• Must be able to prioritize, work effectively in ambiguity and adapt to change
• Demonstrate skilled competency in customer focus, strategic thinking & planning, and complex project management
• Understand business needs and requirements
• Able to integrate Customer Voice to the solution design and value propositions.
• Must be a strong team player and effectively interface with other members, including customer facing roles
• Experience in lifescience industry is a plus
Language：Japanese Native level
Experience/Professional requirement:
• Experience in providing solution using Design Thinking methodology
• Ability to engage with various types of customers to understand customer needs and pain-points
• Must be able to prioritize, work effectively in ambiguity and adapt to change
• Demonstrate skilled competency in customer focus, strategic thinking & planning, and complex project management
• Understand business needs and requirements
• Able to integrate Customer Voice to the solution design and value propositions.
• Must be a strong team player and effectively interface with other members, including customer facing roles
• Experience in lifescience industry is a plus
Language：Japanese Native level
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
International
Japan IMI
Japan
Tokyo
Novartis Pharma K.K.
Marketing
Full Time
Regular
No
