Director, Program Launch and Change Excellence

Your responsibilities will include, but are not limited to:

• Establish a consistent, reliable, repeatable approach for launch excellence for all Novartis Patient Support programs

• Works closely with brand teams and pipeline colleagues to effectively prepare NPS organization for new product launches up to 36-months pre-launch.  Ensures appropriate resourcing is available for both pre-launch and post-launch success on key responsibilities

• Support NPS Disease State Teams pre and post launch to plan, execute, and operationalize Novartis Patient Support programs and services through key frameworks, processes, and best practices

• Support the ongoing evaluation of key programs and processes for NPS across the portfolio and partner with Center of Excellence & Disease State Teams and drive implementation of changes to existing NPS programs
• Ensure successful program implementation, operations, and compliance through cross-functional partnership within and outside the organization and ensure program launch & change is done with proper monitoring, auditing and quality assurance of patient support programs and services

• Develop and maintain “expert-level” knowledge of various methodologies, regulations, processes, timelines, and general approach underlying the company’s current and potential products/support services

• Collaborates with NPS Leadership, brand, finance, legal and compliance. Provides clear and concise direction to team on goals and objectives and provides appropriate level of support to achieve individual and team goals.

What you’ll bring to the role:

• Bachelor's Degree required (preferably in life sciences, pharmacy, or business related discipline), advanced degree preferred

Required Experience:

• 3+ years of patient services experience with managing vendors in key patient journey points, handling vendor transitions, key changes in service, and product launch
• People management experience required
• 7+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, and reimbursement
• 4+ years of change management and project management experience including effective leadership skills
• Ability to critically evaluate and troubleshoot complex problems, takes a problem-solving approach when faced with challenging or difficult situations, and has the capability to analyze problems, identify alternative solutions and implement recommendations for resolution
• Advanced knowledge of quality management methodologies, processes, and systems
• Experienced in establishing and cultivating relationships; able to collaborate effectively with key stakeholders and partners across the organization
• Ability to work in a fast-paced team environment, handle multiple projects/tasks and experience managing at least one direct report
• Ability to travel as required 20%

Preferred Experience:

• Extensive knowledge of call center industry practices, reimbursements and payer systems, healthcare protocols and US Healthcare system processes
• Ability to work effectively as an individual contributor and in a team structure; maintain strong cross-functional ties with key business partners and experience with launching of a new product.  Uses diverse and varied approaches to persuade, negotiate and influence operational decisions

The pay range for this position at commencement of employment is expected to be between $201,600.00 and $302,400.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.