Summary
About the Role
Associate Director, IMO AI, and Business Excellence
Location – Hyderabad #LI Hybrid
Major accountabilities:
- Translate business opportunities into practical technical solutions, including required capabilities, data/system dependencies, and build, buy, or configure options.
- Assess AI, automation, and agentic solution opportunities against real marketing processes to identify where they can drive sustainable efficiency.
- Own technical feasibility assessments for use cases, covering data readiness, integration needs, platform fit, effort, risks, and scalability.
- Define solution requirements, high-level design, and success criteria, ensuring solution intent is carried through to delivery.
- Partner with Engineering, Data, AI Governance, vendors, and delivery teams to shape, validate, and challenge technical proposals.
- Apply strong understanding of marketing technology and customer engagement ecosystems, including campaign, content, CRM, and data platforms.
- Identify process and technology efficiencies across marketing functions and convert them into a clear, deliverable roadmap.
- Track impact metrics, balance short-term improvements with long-term capability, and lead with Inspired, Unbossed, Curious, and Integrity values.
Key performance indicators:
- Quality and technical soundness of solution designs taken from opportunity definition through to build
- Acceleration of AI readiness, adoption, and measured effectiveness across IMO
- Identification of process and technology efficiencies across functions, and delivery against the roadmap
- Functional feedback on the credibility and usefulness of solution recommendations
Educational Background:
- Minimum: University degree, preferably in engineering, computer science, information systems, or a related technical field
- Desirable: MBA or equivalent professional qualification
Essential Requirements:
- At least 5-7 years of professional experience, with a substantial portion in technical solution design, marketing technology, or AI and data-enabled transformation
- Demonstrated ability to translate business problems into technology solutions, and to explain technical trade-offs to non-technical stakeholders
- Working fluency in marketing technology and customer engagement platforms (Salesforce Marketing Cloud and Data Cloud, Adobe Experience Cloud, Veeva, or equivalent)
- Practical familiarity with AI capability in a business setting: LLM-based workflows, agent design, human-in-the-loop process design, and how to evaluate output quality
- Understanding of data architecture fundamentals including data models, identity, integration patterns, and data quality
- Managing without direct authority and managing in a matrix
- Demonstrated problem-solving skills and comfort with complexity
- Prior experience in top tier technology consulting firms highly preferred
Functional Skills:
- Strong stakeholder engagement and management
- Solution design and technical feasibility assessment
- AI and business process management techniques and tool
- Marketing technology, CRM, and customer data platform fluency
- Vendor and partner technical evaluation
- Problem solving and communicating to a senior audience
- Cross-functional collaboration and influencing without authority
- Excellent written and oral communication
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
