Summary
About the Role
Key Responsibilities
Whatfix functionality (Across all functions in LDC (FI&PRO, COM, OPS)
- Use case identification and Requirements finalization
- Design & Development
- User Acceptance Testing
- Content Operations Enhancements and Changes post go-live
- Responsible and accountable for uniform user experience across the applications and countries deployed
- Participate in the Investigation of current and new Whatfix functionality
- Participate in the Testing of current and new Whatfix functionality
- Participate in the Implementation of current and new Whatfix functionality
WF Admin - across LDC Dashboards
- User access Management in Whatfix
- Maintain "Themes" in Whatfix to align with the Novartis Brand Identity
- Ensure content is structured as agreed within the Whatfix Dashboard
Essential Requirement:
5 years of Work experience with 2.5 - 5 years in What fix.
- Strategic thinking, planning and execution; business savvy
- Consulting, facilitation and business partnering skills
- Ability to work with a cross-functional, cross-cultural team within a matrix organization
- Strong customer service orientation
- Good understanding of S/4HANA / ARIBA / MDG
- Project management, experience of managing multiple complex projects at the same time
- Experience with Learning tools to produce training content
Desirable Requirement:
Education - Bachelor/Masters
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
