Scientist - Research Informatics

About the role:

We are seeing a Senior Lab IT Engineer, you deliver excellence in technology and support services to NIBR Laboratories in order to enable a secure, frictionless, digital user experience.

You will be responsible for providing support to the lab computing environment which demands uninterrupted service in a pioneering biomedical research center. Specific emphasis of the role includes building specialized computing platforms, installing and configuring scientific applications, and customizing system configurations to meet and exceed scientific demands.

Key Responsibilities:

• Build new PCs and workstations to custom specifications, integrate the hardware, install and configure the operating software and ensure awareness of the network in accordance with the Novartis Standards and security guidelines
• Lead and complete local projects, define and implement processes, tools and templates and ensure best methodology is used to reduce the impact on scientist’s daily work
• Lead and implement lab equipment integration, influence vendors and ensure best and compliant model is applied to satisfy business and Novartis needs. Work directly with the scientists to understand their lab processes, data flow, infrastructure and research data in order to identify their informatics needs.
• Provide business analysis and high-level technical expertise for the planning and definition of requirements, implementation and delivery phases of lab related IT projects.
• Lab Application Support and Service management for Research Scientific Laboratory Systems.
• Create, track and close service tickets while delivering an excellent customer service experience with professionalism and confidence.
• Accountable to ensure alignment to quality standards as defined by NIBR Informatics organization.
• Integrate, handle and maintain complex instruments.
• Ensure consistency to Novartis global Information Security and Quality standards and policies for all products/services.
• If applicable, ensure Regulatory Compliance (e.g. GLP & GCP) standards and policies for GxP products/services.

Experience Requirements:

• Degree in Computer Science, Engineering or equivalent work experience. Fluency in English and German languages.
• At least 8 years of progressive experience with hands on troubleshooting and support for Windows systems. Exceptional troubleshooting skills and experience supporting nonstandard software.
• Experience in Biotech or Biopharma as it relates to scientific instrumentation/vendors, software applications and systems.
• Experience working with LC-MS instruments (MassLynx, Waters Connect, Xcalibur, Analyst, Sciex OS).
• Experience working with chromatography instruments (Chemstation, Chromeleon), plate readers, mass specs, liquid handlers, gene sequencers, purification systems, imaging instruments (Aperio, In-Cells, Microscopes, Bia-Core etc..).
• Experience in running OS and lab instrument controller application upgrades
• Experience in networking label printers and integrate them into workflow.
• Experience in Data harmonization, processing and reprocessing workflows
• Experience working with endpoint management software such as Altiris and Symantec.
• Strong customer service attitude and solution orientation with ability to respond to changing needs and priorities quickly and efficiently. Demonstrated ability to communicate effectively to peers, executives, customers and junior staff.

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Novartis Life Handbook

Commitment to Diversity and Inclusion / EEO: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.