Podsumowanie
The Medical Information Associate owns the execution of medical information activities while aligning closely with Medical Governance, Evidence Generation and Medical Operations. The role acts as a key interface between external medical enquiries and internal medical strategy, without holding final governance or approval authority. The role also supports the scientific review of promotional/non-promotional content to ensure accuracy, balance and compliance, while maintaining clear separation from promotional decision-making and final approval responsibilities.
About the Role
Medical Information Delivery & Scientific Accuracy
- Deliver accurate, balanced and timely responses to unsolicited medical enquiries.
- Develop, adapt and maintain medical information responses in line with approved scientific data.
- Ensure scientific neutrality and non-promotional communication.
- Maintain medical information content aligned with current evidence and safety updates.
- Conduct literature searches and critically evaluate scientific data to support medical responses.
Compliance, Governance & Quality Standards
- Ensure compliance with local laws, global standards and Novartis medical governance, including PV reporting if required.
- Adhere to SOP (Standard Operating Procedures) and quality frameworks.
- Support audit readiness through accurate documentation and traceability.
- Escalate compliance or scientific risks via defined governance pathways.
Medical Information Systems & Data Quality
- Use and maintain medical information systems to document enquiries, responses, and scientific rationale.
- Ensure data quality, traceability, and reporting readiness within MI systems.
- Support continuous improvement of digital MI solutions in line with governance requirements.
- Oversight of outsourced MI providers or contact centers (if applicable)
- Quality review of vendor‑produced responses (if applicable)
- Training / alignment of external partners (if applicable)
Insight Generation & Knowledge Sharing
- Capture insights from medical enquiries and scientific interactions.
- Share aggregated insights with Medical Governance, Evidence Generation and TA teams.
- Identify recurring enquiries that highlight evidence gaps.
Content Scientific Review & Medical Validation
- Conduct scientific review of promotional/non-promotional content (e.g., commercial materials, medical materials, digital content) to ensure accuracy, consistency and alignment with approved data.
- Ensure content reflects balanced, evidence-based scientific information and complies with local regulations, internal policies and medical governance standards.
- Provide medical input and clarification to cross-functional stakeholders (e.g., Medical, Commercial, Marketing, Compliance) during content development and revision processes.
Cross-functional Collaboration & Enablement
- Collaborate with Medical Leads, Evidence Generation, Medical Operations and Field Medical teams.
- Align medical information activities with country medical priorities, within agreed country strategy.
- Support continuous improvement of medical information processe
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
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Novartis are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
