Director, Innovation & Human Centered Experience

Key responsibilities:

• Assess and frame complex business, people and process challenges to determine the right innovation and design approach.
• Identify insights, blind spots and experience opportunities across processes, interactions and supporting systems.
• Conduct research using Human Centered Design and service design methods to understand user needs, pain points and moments that matter.
• Translate complex or ambiguous challenges into clear problem statements and opportunity areas.
• Partner with Global Process Owners (GPOs) to redesign processes informed by human centered insights and employee priorities.
• Coach teams to apply human centered design methods including journey mapping, synthesis, prototyping and testing.
• Identify integration opportunities that streamline experiences and reduce friction across end‑to‑end journeys.
• Ensure process changes connect to real employee needs and moments that matter, avoiding siloed or purely operational improvements.
• Create or co‑create journey maps, prototypes and experience concepts when deeper design expertise is required to accelerate progress.
• Contribute to internal playbooks, methods, tools and frameworks that help teams apply human‑centered practices.
• Coach GPOs, P&O teams and cross‑functional partners to apply human‑centered and design‑led approaches in their work.
• Facilitate alignment sessions and co‑creation activities to build shared understanding and stronger solutions.
• Lead or support innovation and experience design efforts from early discovery through pilot execution.
• Translate insights and ideas into tangible concepts, prototypes and validated recommendations.

Essential Requirements:

• Extensive experience in innovation, HCD, service design, digital experience, customer/employee experience, or transformation.
• Degree in innovation, design, digital experience, business, behavioral science or related fields, or equivalent experience.
• Proven ability to translate insights into journeys, concepts, prototypes and actionable recommendations.
• Experience enabling, coaching, or influencing others in design or innovation practices.
• Demonstrated ability to simplify complexity and uncover underlying problems and opportunities.
• Excellent facilitation, communication and storytelling capabilities.
• Ability to influence without authority and build trusted partnerships across diverse stakeholders.
• Experience working in global, complex or matrixed environments or within consulting settings.
• Experience integrating multiple processes or journeys to create streamlined, connected end‑to‑end experiences.
• Ability to apply systems thinking to align processes, policies, tools and behaviors into cohesive solutions.

Benefits & Rewards

Czech Republic: Monthly pension contribution matching your individual

contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full

cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement); 4 paid sick days within one calendar year in case of absence

due to sickness without a medical sickness report; Cafeteria employee benefit

program – choice of benefits from Benefit Plus Cafeteria in the amount of 7,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card, Employee Share Purchase Plan. Find out more about Novartis Business

Services: https://www.novartis.cz/

Commitment to Diversity and Inclusion / EEO paragraph:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Accommodation:

Czech Republic: Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition

or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to di.cz@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.