Execution Excellence Head

Key Responsibilities

Field Excellence

• Lead field excellence initiatives that enhance organizational effectiveness and execution quality across Commercial and Value & Access.
• Support field force sizing, territory design, incentive framework implementation, workforce planning, and performance analytics.
• Generate actionable insights to optimize resource allocation, field deployment, and customer engagement models.
• Drive continuous improvement through benchmarking, performance measurement, and execution excellence standards.

Integrated Insights

• Partner with business leaders to generate strategic insights that support portfolio performance, launch readiness, resource optimization, and long-term business planning.
• Lead market research, forecasting, competitive intelligence, segmentation, patient journey analysis, and market modelling activities.
• Integrate internal and external data sources to identify opportunities, anticipate trends, and support strategic decision-making.
• Deliver meaningful business insights that translate into clear actions and measurable outcomes.

Data, Analytics & Platforms

• Lead the local deployment and adoption of global data, analytics, digital, and technology strategies.
• Ensure governance, quality, and reliability of business-critical data and reporting platforms.
• Advance digital capabilities that enable informed decision-making and operational excellence.
• Drive adoption of innovative technologies and AI-enabled solutions that improve organizational effectiveness and customer engagement.
• Partner across functions to strengthen digital, data, and technology capabilities throughout the organization. 

Capability Building

• Define and implement capability-building strategies aligned with business priorities and global direction.
• Assess capability gaps and establish learning solutions that support the development of critical skills across the organization.
• Strengthen capabilities in areas including commercial excellence, digital transformation, analytics, technology, and AI.
• Establish standards, governance, and effectiveness measures for learning and development initiatives.
• Foster a culture of continuous learning and future readiness.

Customer Excellence

• Lead initiatives that strengthen customer engagement, omnichannel excellence, launch readiness, and execution quality.
• Ensure effective content activation across channels and field technology platforms.
• Support the implementation of customer-centric frameworks, processes, and performance standards.
• Drive continuous improvement of customer experience and execution effectiveness through data-driven approaches and best practices.
• Coordinate the local deployment of global execution excellence initiatives and capabilities.

People Leadership

• Lead, coach, and develop a high-performing multidisciplinary team.
• Build an environment that promotes collaboration, accountability, innovation, and continuous improvement.
• Develop organizational capabilities, succession pipelines, and future leaders.
• Influence and align diverse stakeholders in a complex matrix environment.
• Model Novartis Leadership Expectations and uphold the highest standards of ethics, integrity, and compliance.
   

Essential Requirements
 

Education

• Bachelor's Degree in Business Administration, Engineering, Life Sciences, or a related discipline, advanced degree preferred.

Experience

• Extensive senior leadership experience within the pharmaceutical industry, consulting, FMCG, or a related sector.
• Proven track record of commercial leadership and business management responsibility.
• Demonstrated success leading organizational transformation and change initiatives in complex environments.
• Experience working across multiple execution excellence disciplines and partnering with subject matter experts.
• Strong experience influencing senior stakeholders and driving cross-functional alignment.

Skills & Capabilities

• Strong business acumen and deep understanding of the pharmaceutical industry and commercialization lifecycle.
• Understanding of Medical Affairs and Value & Access operating models, capabilities, and platforms.
• Advanced analytical capabilities and the ability to translate complex data into strategic recommendations.
• Expertise in digital transformation, technology adoption, analytics, and AI enablement.
• Strong project management and organizational skills.
• Proven ability to develop talent and build high-performing teams.
• Excellent communication, stakeholder management, and influencing capabilities.
• High levels of agility, resilience, and adaptability in a dynamic environment.
• Strong understanding of industry compliance requirements and the local regulatory landscape.

Languages

• Fluency in English & Turkish