REQ-10008275
May 22, 2024
Greece

Summary

The Head of Trade and Customer Demand Management is responsible for leading a dynamic team to design and implement strategic distribution channel management that ensure patient access to Novartis medicines, optimize operations, and enhance performance. This role will build and maintain partnerships with key stakeholders including among others EOF, EOPYY, Hospital Accounts, Private Clinics, Wholesalers, Private Pharmacies, leverage digital assets to enhance customer satisfaction, and drive operational excellence to support business goals and compliance standards throughout all activities.

About the Role

Key responsibilities:

  • Design and deploy distribution channel management strategy for key stakeholders (SSFs, WS, Partners, Private pharmacies, Hospitals, Private Clinics).
  • Ensure patients' access to NVS medicines through optimized distribution channels.
  • Build and maintain partnerships with key stakeholders, including associations of pharmacies, wholesalers, EOF, and other relevant organizations.
  • Lead, mentor, and develop a high-performing team, fostering a culture of continuous growth and professional development.
  • Leverage digital assets to support patients' journey and increase customer satisfaction.
  • Develop and implement commercial operational strategies with a strong emphasis on patient access to therapies and achieving business goals.
  • Establish close cooperation with Channel Management Europe and build trust and transparency.
  • Support the company’s top-line targets through operational excellence and effective project coordination.
  • Ensure compliance with all regulatory and company standards throughout operations.
  • Explore commercial opportunities to maintain or drive in-market growth of mature products.
  • Enhance Novartis culture and values within the team, leading with integrity and responsibility.

Job requirements:

  • University degree in Business, Economics or Science; MBA or MSc in Supply Chain Management will be an asset.
  • Excellent command of English language
  • >7 years experience in multinational environment, preferably related to healthcare. Significant record of managing processes related to Trade, SCM etc.

Core Competencies:

  • Customer Centric Mentality
  • Advanced Communication Skills
  • Advanced Analytical Skills and Attention to Details
  • Strong Business Acumen and Established Business Partnering Skills with Willingness to Go Beyond Role Boundaries
  • People & Stakeholders’ Advanced Management Skills
  • Talent to Operate in a Fast-Paced Organization with High Degree of Accountability & Impact
  • Leadership
  • Empowerment / Accountability
  • Trust / Integrity / Compliance

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

International
Pharmaceuticals
Greece
Metamorfosis
Sales
Full time
Regular
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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REQ-10008275

Head Trade Operations & CDM

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