Sammendrag
About the Role
Key Requirements
- Act as first level support for our users across the globe, delivering best-in-class solutions and ensuring business continuance across our various platforms.
- Cross functional collaboration - translate business challenges and address them with our IT partners (acting as a bridge between stakeholders and IT Operation team).
- Work with technical teams to ensure robust daily operations; handle multiple processes and activities in parallel (including User Access Management and Data Quality checks).
- Drive process excellence initiatives ensuring our recurring process are optimal, while keeping a user-centric mindset. Identify the scope of process improvement and automation to facilitate efficient operations.
- Interact regularly with various business stakeholders, where having clear and effective communication is key. Identify tool training requirements and support on the same including related material and user guides.
- Work closely with product managers to facilitate new solutions and features by supporting data analysis, setting up standard processes and documentation.
Essential Requirements:
- 7+ years of work experience overall including at least 5 years in business operations, related skills and/or practical experience on basic finance data analytics and financial planning or reporting tools.
- Master’s/ Bachelor’s degree in business management, Finance or FinTech related field.
- Superior communication skills, experience to communicate with business leaders across all organization levels.
- Experience of working on business system analysis, process automations; data simplification using advanced tools.
Desirable Requirements:
- Experience to communicate with business leaders across all organization levels.
- Experience of working on process automations; data simplification using advanced tools.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
VIDEO
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
