Director, Customer Engagement Advisor (Ethics, Risk & Compliance)

Key Responsibilities:

• Develop and execute strategies to integrate clear and actionable ERC guidance into the operations and training strategies for assigned CF teams to support execution of function-specific and cross-functional strategies in compliance with applicable Novartis policies, and procedures.
• Collaborate with CF stakeholders in connection with innovative or complex CF strategies to identify, assess, and support effective management of risks to ensure execution of such strategies in compliance with applicable Novartis policies, and procedures.
• Proactively monitor evolving US healthcare environment, enforcement trends and compliance programs of other pharmaceutical, biotech and medical device companies, analyze with deep understanding of CF team strategies and applicable ERC policies to identify and share insights within ERC. 
• Be a knowledge expert related to Novartis healthcare compliance policies, procedures, and CIA requirements and how they apply to associates’ roles and responsibilities throughout of the US organization.
• Develop trusted relationships with associates of all levels in CF teams to promote a “Speak Up” culture and proactively identify areas where ERC policies may be unclear or confusing and collaborate with ERC and key stakeholders to resolve them.
• Engage with CF leaders and associates to understand unique challenges of CF roles (which are typically field based) and collaborate with CF teams to strengthen a positive culture towards compliance and ethical decision making as an integral part of how we reimagine medicine for patients.
• Proactively engage with Operations/IDS/Training teams supporting CF teams to evaluate data related to interactions with customers to identify trends and proactively mitigate key and/or emerging risks.

Essential requirements:

• Bachelor's Degree is required in relevant area, MBA or other relevant advanced degree / certification preferred
• 8+ years in pharmaceutical, medical device or biotech companies; consulting, compliance or legal counseling of pharmaceutical, medical device or biotech companies; or combination thereof
• 2+ years in compliance, legal or regulatory counseling for pharmaceutical, medical device or biotech companies
• 2+ years in communications or training role (e.g. developing and delivering learning curriculum)

Benefits & Rewards

The salary for this position is expected to range between $176,400 and $327,600 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards