Patient Navigator (11:00 a.m. to 8:00 p.m. EST) Tempe, AZ

Role Responsibilities:

•Works as a patient advocate, demonstrates compassion and coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services
•Collects and review all patient information, to the degree authorized by the SOP of the program
•Validates completeness of all required information and provides assistance to provider and/or patient
•Provides guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner
•Provides exceptional customer service to internal and external customers; responds and resolves customer requests in a timely and accurate manner; escalates complaints accordingly
•Participate in ongoing training with Patient Navigator team on new and/or updated Program information, i.e. work instructions, call guides, disease area, product specific content, Patient Navigator overall role and responsibilities as well as brand, call cadences, and compliance training

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
•Bachelor’s degree Required
•Previous 5+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
•3+ years of experience working with Complex Specialty products in a pharmaceutical/healthcare setting required (such as Biologics, Medical Devices, Oncology, Transplant, Infusion, Rare Disease, etc.)
•Clinical Background/Experience
•Knowledge of HIPAA regulations
•Knowledge of pharmacy benefits, and medical benefits
•Global understanding of commercial and government payers preferred
•Ability and initiative to work independently or as a team member

Preferred Experience
*Nursing Degree (RN, NP, PA) preferred
oOncology/Rare Disease
oTelemedicine/Contact Center/Patient Support
oRisk Evaluation and Mitigation Strategy (REMS)
oCRM experience

The pay range for this position at commencement of employment is expected to be between $88,000 and $132,000 a year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network