Business Support Coordinator

Key Responsibilities

• Provide comprehensive administrative support by independently handling complex organizational and operational tasks.
• Participate in strategic planning processes and support implementation of operational improvements.
• Inform, advise, and support internal and external stakeholders on department‑specific processes, guidelines, and services.
• Adapt support and solutions to meet customer-specific needs while ensuring consistent service quality.
• Initiate new processes or improvements and coordinate the introduction of updated operational procedures.
• Lead and coordinate administrative projects, including design, planning, execution, and communication.
• Mentor temporary employees or apprentices as needed and support project coordination activities.
• Proactively engage with on-site stakeholders to ensure service expectations are fulfilled.
• Manage service vendors to maintain timely, accurate, and high-quality service delivery.
• Demonstrate ownership and flexibility in daily operational oversight.
• Report technical complaints, adverse events, or special cases related to Novartis products within 24 hours of receipt.
• Support the distribution of marketing samples where applicable.

Role Requirements

• Experience managing crises or operating in high-pressure environments.
• Ability to collaborate across cultures and organizational boundaries.
• Strong decision-making skills and ability to manage resources effectively.
• Creativity, initiative, and willingness to challenge the status quo.
• Assertiveness and confidence in managing conflicts and influencing stakeholders.
• Ability to structure operational transactions and prioritize within a broad service landscape.
• Strong analytical skills, particularly in understanding and translating stakeholder needs.
• Fluency in Polish and English (spoken and written).

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Annual Base Salary Range for role:

· Poland: PLN 77,100 – 143,300

The salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements, including provisions of collective bargaining agreements where applicable. A full overview of your compensation package, including any relevant collective bargaining agreement details applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

Commitment to Diversity and Inclusion / EEO paragraph:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.