Kopsavilkums
About the Role
Major Accountabilities
Ensure fully harmonized processes and practices across countries on Sales Force Effectiveness (SFE) KPIs, CRM reporting and follow up
Support Therapy Areas (TAs) with launch preparations in optimizing FF setup vs market potential and customer universe
Drive design of promotional grids and territory planning process in close collaboration with TA teams
Consult TA teams on engagement plan creation and execution tracking, customer segmentation and tiering
Create and maintain incentive setting process for field employees making sure it adheres to highest industry standards and corporate regulations. Track performance and realization data and liaise with internal customer to ensure timely communication flow, including target setting and realization. Ensures proper documentation is maintained at all stages of the process
Support FF upskilling through solid and understandable analytics and training/coaching to improve performance
Track SFE and CRM KPIs and provide regular and ad-hoc reports to support decision making
Support key Field Medical Excellence (FME) processes through consultations and solid analytics
Support TA upskilling and ensure continuous support in performance assessment, management, field resource optimization and development of customer facing capabilities
Execute ad hoc operational tasks to support Business Excellence and Execution (BE&E) department
Act as backup for CRM system administrative tasks
On time reporting of spontaneous adverse events (AE) reports and technical complaints for all Novartis products
Key Performance Indicators (Indicate how performance for this role will be measured)
SFE KPI quality, transparency and improvement
Customer segmentation and targeting process accuracy and effectiveness
Field incentive process timeliness, accuracy and compliance
Manage risk, compliance, and controls environment, measured through internal & external audit
Regular upskilling initiatives and overall internal customer satisfaction and feedback
Ideal Background
Education: University degree preferably in Economics, Business or administration
Advanced degree in Data Science and/or MBA is a plus
Experience:
Strong analytical skills
Ability to efficiently work with large amounts of data
Expert user of Excel and other MS Office programs
Strong communication and presentation skills, readiness to upskill teams and ability to clearly communicate insights from complex sets of data
Strong drive for superior results and process improvement
Values and Competencies/Skills:
Business Mindset: understands how to translate data into value adding business insights budgets.
Operational excellence: navigates processes and procedures to get things done while focusing on continuous improvement whenever possible.
Project excellence: drives superior results by taking initiative, planning and implementing projects, setting priorities and holding self and others accountable to meet commitments and set targets.
Languages:
Fluent in both written and spoken English
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.