Summer Student - Customer Relationship & Warehouse Distribution

Key Responsibilities:

• Monitor, define, and implement KPIs across Supply Chain Management and Customer Operations to drive performance tracking and continuous improvement.
• Optimize the end-to-end sales order delivery process in terms of time, cost, and service level, while driving synergies among suppliers and logistics partners.
• Participate in Lean Warehouse & Distribution initiatives within the CPO to achieve a best-in-class secondary W&D operation.
• Ensure timely processing and shipment of sales orders by coordinating with internal stakeholders (Customer Service, Trade, etc.) and prioritizing shipments based on commercial needs.
• Assist with environmental sustainability initiatives and support business continuity planning to ensure operational resilience.

Essential Requirements:

• Bilingual in French and English, both written and spoken.
• Strong proficiency in Microsoft 365, with advanced Excel skills.
• Currently enrolled in a university program (Business, Finance, Economics, Engineering, or a related field).
• Previous experience or exposure to Customer Service, Order Management, Logistics, or Distribution.
• Strong communication skills, proactive team-oriented mindset, and ability to manage time-sensitive issues, high workload periods, and project-based initiatives.

Commitment to Diversity and Inclusion: Novartis is committed to building outstanding, inclusive work environment and diverse team’s representatives of the patients and communities we serve.