Summary
About the Role
Key Responsibilities
- Implement processes and tools at scale to ensure application and platform operations that are reliable, secure, cost-efficient, and meet scientific needs.
- Drive continuous improvement, modernization, and innovation initiatives that enhance reliability, quality, speed, and cost efficiency.
- Build a high-performing organization rooted in operational excellence through clear expectations, priorities, and accountability.
- Lead, mentor, and develop a vibrant and energized teams
- Serve as point of escalation, review and approval for key issues and portfolio decisions
- Foster a culture of “team before self”, urgency, clarity, trust, and shared ownership
- Define and refine vision, strategy, and framework for Operations
- Drive disciplined operational budget management for product operations, including planning, tracking, and optimization of spend
- Build trusted relationships with stakeholders, internal partners, and vendors
- Drive people performance management by setting clear goals, coaching teams, evaluating outcomes, and ensuring a high-performance, accountable culture
Minimum Expectations
- 12–15+ years overall experience in product, platform, or operations role with 4–6+ years in leadership roles.
- Proven leadership in product operations with exposure to ITIL practices, DevOps mindset, and performance-driven culture
- Expertise and experience in people or organizational leadership
- Experience in improving operational quality, reliability, and impact across a complex portfolio of scientific software in life‑science environments
- Proven experience communicating and presenting at senior management levels
- Clear, visible personal values; acts with integrity and builds trust across diverse teams.
Desirable Expectations
- Ability to create cultures of empowerment, learning, and mutual support
- Creativity and courage to challenge the status quo, encourage innovation, and take smart risks
- Very strong communication skills; able to frame and simplify complex topics
- Adept at fostering collaboration across diverse scientific, technical, and operational stakeholders
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
