Head Client Partnering, PTDI

Major accountabilities:

Strategic Customer Partnership

• Develop and implement a client partnership strategy that ensures a strong partnership with key customers and partners (e.g. CoEs, BUs, DDIT, PS&T, etc.)

• Co-create the PTDI roadmap with the leadership team, bringing customer needs and perspectives to the table.

• Lead the PTD&I client partner team in providing clear direction and a strategic vision for the development of strong partnerships and alignment with business and P&O objectives.

• Evaluate customer needs and provide strategic advice and expertise on the latest trends in PTD&I, technology, data insights, and people analytics.

• Give input on the development of customer-centric solutions that align with business and P&O objectives and ensure effective delivery and implementation across the organization

Collaboration and Alignment

• Lead the PTD&I client partner team in providing clear direction and strategic vision for developing strong partnerships and alignment with business objectives.

• Transparent and clear communication of PTDI and P&O roadmap, available solutions and external trends and insights.

• Collaborate with key partners to ensure effective coordination and integration between the PTD&I client partner team and other relevant teams in the organization.

• Participate in strategic resourcing and planning discussions with solution leads to ensure the proper allocation of resources.

• Work with solution leads to ensure effective delivery and implementation of PTD&I solutions.

• Advocate for customers and ensure that PTD&I services meet their needs and provide value to the business.

Service Optimization

• Apply customer insights to identify areas of improvement and drive continuous innovation in PTDI services.

• Ensure consistency and effectiveness in delivering PTD&I services across all customer segments.

• Stay up-to-date with external trends and market knowledge to provide strategic advice and expertise on current trends in PTD&I, technology, data insights, and people analytics to ensure that customer needs are met effectively

Lead successful teams to achieve superior results in a motivating work environment

• Create an inspiring purpose and direction of the team connected to impact of P&O on the Organization, our business and P&O strategy

• Set goals, actively coach, and conduct performance discussions with direct reports with feedback from GPOs or other partners

• Provide development opportunities within the team, from other areas into this Organization and to move into roles outside of this team

• Identify and resolve resource issues

• Master or equivalent experience in Business (MBA) or Informational Studies. Doctoral in Statistics or Data sciences;                                                     

• Proven experience in broader P&O Transformational environment

• Demonstrated ability to develop and implement customer partnership strategies that result in strong partnerships and alignment with business objectives.

• P&O experience, preferably in different type of P&O roles

• Consistent track record of P&O leadership and management

• Experience at both global/ corporate environment and in-country

• Track record of success in leading in a matrix environment.  Shown ability to lead and coach people

• Ability to handle large scale programs

• Strong curiosity and ability to drive innovation

• Strong interpersonal skills for bridging P&O technical and business customers

• Proficiency in English (both written and spoken)