REQ-10007422
Rug 03, 2024
China

Įžanga

Customer Strategy & Operation Excellence

About the Role

Major accountabilities:

  • Strategic vision to operation execution with innovative entrepreneurship & Broad vision mindset
  • Marketing Customer & solution driven, good at planning
  • Digital and Omnichannel transformation with business impact
  • Agility in cross function collaboration, eg. NTO, business, distributor
  • Establish end-to-end RLT supply solutions in collaboration with external distribution and logistics partner
    Ordering: Accurate order consolidation and robust demand forecast – minimizing over ordering/under ordering, ordering system support and commercial/clinical orders processing
    Oversee the entire delivery process, coordinating with external distribution and logistics partner to ensure timely delivery of Pluvicto. The specific responsibility entail Customs clearance and relevant documents application, domestic airfreight coordination, reception timing alignment etc.
    Promptly address any unforeseen circumstances during the delivery process, such as order cancellations/rescheduling or transportation delays, collaborate with site leader /nurse, and if necessary, directly engage in communication with hospital stakeholders to facilitate rescheduling
    Adverse Event Report and Medical Enquiry
  • Build and maintain internal and / or external networks -Provide input and guidance to the Data Strategy and Acquisition Lead on the development and maintenance of the data strategy for each brand /indication.
  • Seeks out and interprets key trends in digital marketing, in order to drive necessary focus and innovation for business growth -Developing and implementing digital solutions that focus on addressing patient needs and improving patient outcomes with a positive impact and return on investment for our business.

Minimum Requirements:

  • Expertise in supply chain management, ability to monitor and mitigate the risks caused by high logistics complexity and unplanned incidents (e.g., last minute cancellation, etc.)
  • In-depth understanding of China market and multi-cultural management
  • Familiarity with Radio Dangerous Goods regulatory compliance (relevant certificates required)
  • Manage to lead a sizable business organization operation in large life science companies
  • Build & deploy integrated care solutions to improve system of care access
  • Lead, shape and deploy an omnichannel and customer experience strategy
  • Manage a large product portfolio with critical products launch in complex market with digital initiatives
  • 10-15 years healthcare industry experience, with a focus on operation excellence

Languages :

  • English and Chinese

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

International
Innovative Medicines
China
Shanghai (Shanghai)
Marketing
Full time
Regular
No

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
REQ-10007422

Head of Customer Strategy & Operations

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