Manager - Vendor Business Office

Activities & Interfaces How does this role operate within, interact with and impact the organization?

• Provide risk-based governance and oversight for vendors, ensuring regulatory and quality compliance.
• Support standardization and consistency in service delivery across the organization.
• Lead supplier due diligence activities, overseeing timely qualification and re-qualification requirements globally and locally.
• Ensure quality and completeness of qualification and governance documentation in all relevant systems.
• Maintain and update due diligence documents along with the templates and tools for supplier management.
• Develop supplier management plans with appropriate governance structures, driving process improvement and harmonization to ensure compliance with Novartis policies and procedures.
• Interface with cross-functional teams, providing leadership and direction to drive collaborative initiatives and ensure alignment on supplier management objectives.
• Offer consultation on service and category-specific expertise to internal stakeholders.
• Ensure all the category vendors are inspection and audit ready at all times.

Leadership Capabilities:  What leadership capabilities are essential for success in this role?

• Demonstrated strategic skills; organizational knowledge; advanced planning and project management skills, as well as an advanced understanding of business processes.
• Ability to influence without authority & independently.
• Very strong vendor management skills
• Partnering skills with internal and external stakeholders
• Demonstrated leadership capabilities, including the ability to inspire, motivate, and guide cross-functional teams toward shared objectives
• Ability to lead a functional and/or operational team independently
• Advanced degree in science or business with equivalent experience.Languages: Fluent English, oral and written.

​Experience/Professional requirements:

• 12+ years working experience and excellent knowledge of the clinical operation processes (5+ years in core clinical operations) and vendor management.
• Excellent knowledge of GxP and ICH regulations
• Expert knowledge of clinical trial design and mapping to supplier requirements
• Proven leadership experience in managing teams and driving results
• Thorough and technical understanding of Novartis specifications for supplier provided services
• Demonstrated leadership with supplier relationship management and/or expert knowledge of specific service areas
• Demonstrated partnering across divisions with internal and external stakeholders
• Demonstrated root cause analysis, problem solving, and solution generation skills
• History of successfully working in a cross-functional global team and proven ability to function in matrix structure organization
• Leadership to deliver projects according to required and deliverables
• Excellent influencing and communication skills
• Experience or expertise in one or more of Vendor Management Role accountabilities (e.g. global process ownership, business system owner, SOP & FMR management, global training on supplier related SOPs and processes.