392954BR
Apr 17, 2024
Irlande
About the Role
Are you ready to be at the forefront of driving customer experience and engagement in the pharmaceutical industry? Do you excel at orchestrating sophisticated marketing content operations and delivering impactful customer experiences for HCPs and patients? If this resonates with you, consider the role of Director of Content Delivery at Novartis
Job Purpose
Novartis is dedicated to leading in customer experience. Our Customer Experience & Channels (CE&C) team is focused on designing impactful experiences for both healthcare professionals and patients. As part of our Channels & Delivery team, you will collaborate with a team of innovative minds, committed to creating personalized customer experiences rooted in profound insights.
As the Director, Content Delivery, your role will encompass the coordination of teams for deployment scheduling and support, coupled with the ownership of project plans for crucial market results. You will be tasked with the optimization of content asset delivery through the definition of processes, setting clear result guidelines, and establishing detailed timelines. A deep understanding of the pharmaceutical context, processes, vendors, and platforms such as IQVIA, Veeva, Salesforce, and Aprimo is critical.
Your responsibilities:
Your responsibilities include, but are not limited to:
• Own and operationalize hand-off points across the Customer & Content Strategy, Creative Strategy and Production all the way to in-country delivery.
• Define billing and project prioritization approach and benchmarks along with adjacent functions like procurement and partnership roles.
• Work on a wide array of brands and be able to break down steps in the process to deliver on plans that optimize and balance time, resources and quality.
• Define standard processes and benchmarks (scope, timeline and results) for an innovative content creation model with agencies (in partnership with Creative Strategy).
• Act as guide and the go to resource on staffing external hybrid teams (sourced across individuals and companies) to support the creative process transformation underway.
• Provide lead on optimum set-up, processes and practices for competence management across types of results (core visual aids, rep triggered emails, landing pages, congress booths, CRM, segmentation) for markets.
• Mentor and partner with in-market operations teams.
Job Purpose
Novartis is dedicated to leading in customer experience. Our Customer Experience & Channels (CE&C) team is focused on designing impactful experiences for both healthcare professionals and patients. As part of our Channels & Delivery team, you will collaborate with a team of innovative minds, committed to creating personalized customer experiences rooted in profound insights.
As the Director, Content Delivery, your role will encompass the coordination of teams for deployment scheduling and support, coupled with the ownership of project plans for crucial market results. You will be tasked with the optimization of content asset delivery through the definition of processes, setting clear result guidelines, and establishing detailed timelines. A deep understanding of the pharmaceutical context, processes, vendors, and platforms such as IQVIA, Veeva, Salesforce, and Aprimo is critical.
Your responsibilities:
Your responsibilities include, but are not limited to:
• Own and operationalize hand-off points across the Customer & Content Strategy, Creative Strategy and Production all the way to in-country delivery.
• Define billing and project prioritization approach and benchmarks along with adjacent functions like procurement and partnership roles.
• Work on a wide array of brands and be able to break down steps in the process to deliver on plans that optimize and balance time, resources and quality.
• Define standard processes and benchmarks (scope, timeline and results) for an innovative content creation model with agencies (in partnership with Creative Strategy).
• Act as guide and the go to resource on staffing external hybrid teams (sourced across individuals and companies) to support the creative process transformation underway.
• Provide lead on optimum set-up, processes and practices for competence management across types of results (core visual aids, rep triggered emails, landing pages, congress booths, CRM, segmentation) for markets.
• Mentor and partner with in-market operations teams.
Diversity & Inclusion / EEO
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
Key Requirements:
• 10+ years in content production process leadership within industry leading pharmaceutical industry (or well-grounded understanding of processes)
• Deep understanding of internal pharma and external vendor ecosystems and agency working model
• Experience in breaking down deliverables and deadlines to project plans, tasks and timelines and active management of teams, schedules and hand-offs
• Track record of succeeding in high functioning content production environment with teams focused on driving efficiency and quality
• Fluent understanding of the medical, legal, regulatory context within a pharmaceutical industry as well as standards and best practices in marketing to HCPs and patients
Desirable requirements:
• Excellent collaboration skills in a matrixed organization
Detail oriented with excellent problem-solving abilities, able to communicate and articulate solutions, both written and verbally, in a clear and easy-to-understand way.
• Ability to navigate ambiguity, driving towards simple solutions to complex problems with a keen understanding and appreciation for details relevant to content delivery (testing, user experience design, etc).
You’ll receive:
Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.
Why consider Novartis?
799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
Imagine what you could do at Novartis!
Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Novartis Ireland Ltd. has been certified as a Top Employer 2020 by the Top Employers Institute for its exceptional employee offerings!
• 10+ years in content production process leadership within industry leading pharmaceutical industry (or well-grounded understanding of processes)
• Deep understanding of internal pharma and external vendor ecosystems and agency working model
• Experience in breaking down deliverables and deadlines to project plans, tasks and timelines and active management of teams, schedules and hand-offs
• Track record of succeeding in high functioning content production environment with teams focused on driving efficiency and quality
• Fluent understanding of the medical, legal, regulatory context within a pharmaceutical industry as well as standards and best practices in marketing to HCPs and patients
Desirable requirements:
• Excellent collaboration skills in a matrixed organization
Detail oriented with excellent problem-solving abilities, able to communicate and articulate solutions, both written and verbally, in a clear and easy-to-understand way.
• Ability to navigate ambiguity, driving towards simple solutions to complex problems with a keen understanding and appreciation for details relevant to content delivery (testing, user experience design, etc).
You’ll receive:
Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.
Why consider Novartis?
799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
Imagine what you could do at Novartis!
Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Novartis Ireland Ltd. has been certified as a Top Employer 2020 by the Top Employers Institute for its exceptional employee offerings!
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
International
International CLS, V&A, MA
Irlande
Dublin
Novartis Ireland Limited
Royaume-Uni de Grande-Bretagne et d'Irl. du Nord
Espagne
Commercialisation
Full Time
Regular
No
