Logistic Coordinator EMEA

Major Accountabilities:

• Accountable & Key Point of Contact with logistics partners and internal costumer support teams for escalations as they relate to courier performance and costumer complaints to ensure proactive mitigation, processes are in place and ensure effectiveness.
• Courier Performance Escalations (including QA CAPA request): Handle and escalate any performance issues with couriers, including quality assurance (QA) corrective and preventive action (CAPA) requests.
• Customer complaints triggering and follow-up: Handle customer complaints related to logistics and ensure timely follow-up to address and resolve the issues.
• Next day risk assessment: Conduct risk assessments for upcoming deliveries to identify and mitigate potential risks that may affect delivery schedules.
• Daily Tier meeting: Attend daily meetings with the logistics team to discuss current and upcoming deliveries, address any issues, and coordinate logistics.
• Daily call with couriers: Conduct daily calls with couriers to discuss delivery status, address any concerns, and ensure timely coordination.
• Courier performance calls: Conduct regular performance calls with couriers to track and monitor their performance and address any concerns or issues.
• Project Management: Manage logistics-related projects, including coordinating and monitoring project timelines, resources, and deliverables.

What you’ll bring to the role:

• Higher education degree or other relevant areas relating to supply chain management, supply and production planning
• Minimum 5 years relevant experience in a relevant field
• Fluent in English
• Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with various stakeholders, including couriers, supply chain teams, and management.
• Time management skills: Demonstrated ability to prioritize and manage multiple tasks and deadlines effectively, ensuring timely delivery of work.
• Attention to detail: Keen attention to detail and high level of accuracy in data entry, analysis, and report generation.
• Adaptability: Flexibility to adapt to changing priorities, processes, and technologies in a dynamic logistics environment.
• Problem-solving skills: Strong problem-solving and critical thinking abilities to effectively address and resolve delivery-related issues and challenges.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn morehere: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network