Jun 14, 2024


Location: Mexico City #Hybrid The Senior Account Receivable Specialist will be a part of the AR Collections Team in US Order 2 Cash and will be responsible for account analysis, resolution and reconciliations related to invoices, credits and payments.

About the Role

Major accountabilities

  • Independently manage complex account receivable portfolios through collaboration with Customers, Customer Service, Sales/ Commercial team and other business areas for timely resolution.
  • Request timely payment from assigned portfolio of accounts on invoices. Process timely refunds and adjustments, as needed, following departmental approval guidelines.
  • Manage all matters related to invoice management including but not limited to invoicing, customer calls on past dues and escalations.
  • Actively participate and prepare for meetings with internal stakeholders to ensure AR issues are reviewed and addressed.
  • Coordinate meetings with external Customers to ensure AR issues are reviewed and addressed.
  • Work closely with the Credit Manager on customer behavior and risk. 
  • Provide account summaries, action items and communicate [written and oral] account status to executive leadership.
  • Generate, review and track statuses in the Aging Report and Open Transactions reports to ensure all line items are addressed and closed within predefined timeframes.
  • Support the critical month-end financial close process and provide timely responses to all Revenue and GL Department inquiries.
  • Utilize advanced skills in Excel to accumulate, organize and report on AR trends, closing periods and customer summaries. Support FRA Operations in designing reports to monitor financial results and compliance (DSO, DDO, % past due, KPIs, compliance cockpits)
  • Participate in Continuous Improvement activities to improve daily processes.
  • Ensure relevant NFCM controls are met. Additional tasks as designated by the AR Manager


Minimum Requirements:


Bachelor/Associates degree in accounting, finance, other relevant field or equivalent experience 


  • 3 to 5 years of experience in the role or related
  • Knowledge of Accounts Receivable (exposure and expertise in invoice collections and refunds).
  • ​Proficiency in Excel​Proficiency in Excel
  • Excellent research, problem solving and time management skills. High level of accuracy, efficiency and accountability. Demonstrated sense of urgency based on business demands.Excellent customer service: written and verbal communication skills. Ability to build effective relationships with business partners.
  • Ability to work independently with minimal supervision. Ability to work in a team environment. Process Excellence and Continuous Improvement mindset
  • Lean Six Sigma preferred. SAP experience preferred. Credit risk experience preferred.
  • Experience within the Pharmaceutical industry a plus.
  • Language: Advanced English level

Why Novartis:

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: and culture

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Accessibility and accommodation

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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Senior Account Receivable Specialist (3 positions)

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