Expert Medical Information Manager

Responsibilities:                                                                                                                

• Lead planned and reactive medical information services across assigned disease areas, ensuring timely, high‑quality delivery
• Own end‑to‑end delivery of medical information services, including forecasting, scoping, and accurate tiering of activities
• Partner with Medical Affairs leaders to plan and optimise medical information strategies across therapy areas
• Act as delivery lead for medical information congress support, covering both on‑site and remote activities
• Deliver highly complex and escalated medical information responses with scientific accuracy and sound judgement
• Manage and resolve escalations from external healthcare professionals in line with regulatory requirements
• Ensure full compliance with regulatory, pharmacovigilance, and internal medical information standards and codes of practice
• Oversee quality review, accuracy, and integrity of all assigned medical information deliverables and projects
• Provide therapy area expertise and guidance across aligned franchises and multiple internal clients
• Mentor and coach senior and manager‑level medical information colleagues, building capability and future leadership

Essential for the role:

• Degree in a healthcare discipline or a related life sciences field
• Minimum of five years’ experience delivering Medical Information services within the pharmaceutical industry
• Proven experience delivering Medical Information activities at both global and local levels
• Strong scientific knowledge and understanding of disease areas relevant to Novartis therapeutic areas
• Demonstrated expertise in high‑quality Medical Information writing and content review
• Strong understanding of regulatory, pharmacovigilance, and industry standards governing Medical Information
• Proven ability to manage senior stakeholders with a strong client‑focused mindset
• Experience mentoring, coaching, and supporting the development of Medical Information professionals

Desirable for the role:

• Advanced degree in a life sciences or healthcare discipline, such as Doctor of Philosophy, Doctor of Pharmacy, or Doctor of Medicine
• Experience leading Medical Information activities for complex therapy areas or multiple disease areas simultaneously

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.