Resumen
About the Role
Major accountabilities:
Work closely with Manager(s) and cross functional team to:
- Execute patient journey initiatives across key stages (identification/referral, diagnosis, treatment, following up, education).
- Collect information to support hospital mapping and prioritization.
- Gather hospital-level data and insights on treatment gaps and process barriers.
- Coordinate with hospitals to support co‑creation and execution of agreed initiatives.
- Implement activities such as education, scientific exchange logistics, protocol/SOP updates, and referral support.
- Track project execution and KPIs; prepare progress updates internally and externally.
- Build professional relationships with hospital departments and stakeholders.
- Ensure compliance with Code of Ethics and BeSure guidelines.
- Perform other tasks as assigned.
Key performance indicators:
- Patient/ customer impact metrics, examples: improvement in number/ rate of referral, diagnosis, treatment compliant to standard guidelines, patient outcome improvement, establishment of new standard of care in account level, reduction in healthcare system cost/ waste...
- Quantity and quality of hospital’s patient journey optimization.
- Internal and external stakeholder satisfaction.
Requirements:
Education:
- Bachelor’s degree in Pharmacy, Medicine, Public Health, or related fields. Pharmacist or Doctor is an advantage but not a must
Work experience and Competency:
- Previous understanding of the healthcare system, patient journey, experience in commercial/medical roles is a plus.
- Ability to engage with external stakeholders ei. KEE, HCP, HCO and internal stakeholders ei. cross functions
- Digital savvy is a plus.
- Project management and execution skill to ensure deliverables, timeline, documentation.
- Good communication and presentation abilities.
- Strong personal integrity, teamwork abilities, and a customer focus mindset.
- Adaptable and able to work with complexity and uncertainty.
Languages:
- Proficiency in Vietnamese
- Intermediate English level.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
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