Manager, Global POP (Patient Oriented Programs) Governance

Responsibilities:                                                                                                                

• Maintain and improve global standards, policies, and systems for PSP, MRP, and IC activities.
• Ensure accurate and consistent implementation of governance requirements across countries and global functions.
• Provide central governance and oversight for assigned processes, tools, and services.
• Drive continuous improvement initiatives and contribute to cross‑functional projects that enhance global processes.
• Support the development and delivery of training that strengthens quality, compliance, and collaboration.
• Identify compliance and quality risks and implement effective mitigation mechanisms.
• Promote change management and support a culture focused on ethics, compliance, and patient centricity.
• Maintain strong internal controls, oversee audit outcomes, and support country self‑assessment activities.
• Provide expert guidance on POP processes and systems to enhance transparency and understanding across the enterprise.
• Support global audit and inspection readiness, including corrective and preventive action planning where required.

Essential for the role:

• Master’s degree in a scientific discipline; a medical or pharmacy doctorate is an advantage.
• Relevant experience in clinical, public health, or pharmaceutical environments such as medical affairs, patient services, drug development, patient safety, quality, or compliance.
• Strong technical understanding of governance, compliance, and quality‑related processes.
• Demonstrated ability to work effectively within global, matrixed teams.
• High learning agility with the ability to navigate complexity and diverse stakeholder needs.
• Excellent communication and interpersonal skills across different audiences.
• Experience improving business processes to enhance quality, compliance, and operational simplicity.
• Ability to build strong, collaborative relationships with internal and external stakeholders.

Desirable for the role:

• Experience contributing to audits, inspections, or enterprise governance frameworks.
• Awareness of industry trends and external best practices related to patient support and governance.

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.