Summary
The Medical Information Associate owns the execution of medical information activities while aligning closely with Medical Governance, Evidence Generation and Medical Operations. The role acts as a key interface between external medical enquiries and internal medical strategy, without holding final governance or approval authority. The role also supports the scientific review of promotional/non-promotional content to ensure accuracy, balance and compliance, while maintaining clear separation from promotional decision-making and final approval responsibilities.
About the Role
Key responsibilities:
- Deliver accurate, balanced and timely responses to unsolicited medical enquiries.
- Develop, adapt and maintain medical information responses aligned with approved scientific data, current evidence and safety updates.
- Conduct literature searches and critically evaluate scientific data to support high-quality medical responses.
- Ensure scientific neutrality, non-promotional communication and compliance with local regulations, global standards, SOPs and medical governance requirements.
- Document enquiries, responses and scientific rationale in medical information systems, ensuring data quality, traceability and audit readiness.
- Review promotional and non-promotional content for scientific accuracy, consistency and alignment with approved data.
- Capture and share aggregated insights from medical enquiries to help identify recurring questions and evidence gaps.
- Collaborate with Medical, Evidence Generation, Medical Operations, Field Medical, Commercial, Marketing and Compliance stakeholders.
- Support continuous improvement of medical information processes and digital solutions.
Requirements:
- Bachelor’s degree in Life Sciences or a relevant healthcare discipline, such as pharmacy, nursing or medicine.
- At least one year of experience in a healthcare setting.
- Strong scientific and medical knowledge.
- Proficiency in standard databases and systems used for medical information activities.
- Excellent customer service, communication, English reading and writing skills.
- A detail-oriented mindset with a strong commitment to scientific accuracy, quality and compliance.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
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Novartis are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
