Summary
About the Role
Responsibilities:
Collaborate with cross-functional teams to determine customer onboarding requirements
Develop and implement a comprehensive onboarding program for new customers
Conduct thorough needs assessments to determine customer goals and objectives
Deliver tailored onboarding sessions to customers, ensuring their understanding of our products and services
Provide ongoing support and guidance to customers throughout the onboarding process
Actively discover ways to improve the onboarding experience and offer suggestions for enhancement.
Monitor and provide updates on important measures to evaluate the effectiveness of the onboarding program.
Requirements:
At least 2+ years in pharmaceutical, biotech, healthcare industry
Proven experience in customer onboarding or a related field
Exceptional communication and interpersonal skills
Ambitious and self-motivated, with a strong desire to succeed
Ability to thrive in a fast-paced, dynamic environment
Strong organizational and multitasking abilities, project management
Ability to collaborate effectively with cross-functional teams
Flawless attention to detail and the ability to deliver exceptional customer service
20% travel may be required based on business needs
This is a unique opportunity to join a leading pharmaceutical company and make a significant impact on the success of our customer engagement initiatives. At Novartis, we are committed to fostering a diverse and inclusive workforce that represents the patients and communities we serve. We are an equal opportunity employer and strive to provide reasonable accommodations/adjustments to individuals with disabilities throughout the recruitment process. If you require any accommodations/adjustments, please let us know and we will be happy to assist you.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Accessibility and accommodation
Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
