General contact

Main switchboard

+41 61 324 11 11
+41 61 324 80 01
Monday - Friday,
8:30 a.m. - 5:00 p.m. GMT+1

US switchboard

+1 862 778 21 00
Monday - Friday,
8:30 a.m. - 5:00 p.m. EST


Global Media Relations
Eric Althoff
Basel, Switzerland

+41 61 324 7999


Investor Relations

Monday - Friday,
8:30 a.m. - 5:30 p.m. GMT+1
(Central European Time)

Reporting side effects

Report a suspected side effect (also known as an adverse event) related to a Novartis Pharmaceutical drug or a Novartis Vaccine.

Reporting side effects

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Establishing values and standards

Code of conduct

Ensuring compliance with ethical and legal standards starts with encouraging a culture of integrity. Our values and standards – set out in our Code of Conduct and Corporate Citizenship guidelines define the Novartis approach and give our affiliates’ associates guidance in their daily work.

Code of Conduct

The Novartis Code of Conduct sets out principles for ethical behavior, professionalism and good business practice. Our five core principles are:

  • Patient benefit and safety is at the heart of everything we do
  • We treat our associates fairly and respectfully
  • We are committed to outstanding and sustainable performance with integrity
  • We strive to be a trusted healthcare partner
  • We aspire to be a good corporate citizen

The Code of Conduct is now organized around our commitment to meet the expectations of our five key stakeholder groups: our patients, associates, shareholders, healthcare partners and society at large.

We have written our Code of Conduct in simple, clear language that provides short, practical tools to help associates make decisions when in doubt. The Code clearly states the process for reporting misconduct. All associates receive copies when they join Novartis Group companies, and regular training helps to continually emphasize the importance of adhering to these policies.

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