General contact

Main switchboard

+41 61 324 11 11
+41 61 324 80 01
Monday - Friday,
8:30 a.m. - 5:00 p.m. GMT+1

US switchboard

+1 862 778 21 00
Monday - Friday,
8:30 a.m. - 5:00 p.m. EST


Global Media Relations
Eric Althoff
Basel, Switzerland

+41 61 324 7999


Investor Relations

Monday - Friday,
8:30 a.m. - 5:30 p.m. GMT+1
(Central European Time)

Reporting side effects

Report a suspected side effect (also known as an adverse event) related to a Novartis Pharmaceutical drug or a Novartis Vaccine.

Reporting side effects

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Stakeholder engagement

Our stakeholders include companies, governments, international agencies, foundations, customers and others. We must engage with these diverse groups to understand their needs and expectations, and to improve access to healthcare.

We work to identify the concerns of people who are central to our business, learn more about the needs of stakeholders and their opinion leaders, influence debates by presenting our position and develop coordinated action to overcome barriers to healthcare access.

Encouraging dialogue

Dialogue and networking are central to the activities of the Novartis Foundation. For over 15 years the foundation has hosted an annual public symposium in Basel, Switzerland covering health, development and corporate responsibility topics. International academics, scientists, politicians and representatives from a variety of stakeholders participate every year. In 2013, the topic of the symposium was “What does it take to eliminate a disease?” Learn more.

In 2010, the Novartis Foundation started the Geneva dialogues, an event series to share and discuss new approaches to tackling global health challenges with a variety of stakeholders.

Geneva dialogues have invited experts to discuss topics such as eLearning for human resources in healthcare, using mobile technology in healthcare (m-health), alliances for development and public health and how to make leprosy history. The series is hosted by the Novartis Foundation in collaboration with organizations including the World Health Organization, International Telecommunication Union, the Global Health Program of the Graduate Institute of International and Development Studies, Global Partnerships Forum and the Swiss Academy for Development.

In 2013, the Novartis Foundation hosted a dialogue on health micro-insurance in sub-Saharan Africa with the Microinsurance Innovation Facility of the International Labour Organization (ILO). Learn more.

The Novartis Foundation also disseminates the results of the programs it supports; in 2012 a conference on access to healthcare was held together with the Swiss Tropical and Public Health Institutes and the Ifakara Health Institute in Dar es Salaam, Tanzania, and a similar conference was jointly organized with the Columbia University in New York in March 2013. Learn more.