General contact

Main switchboard
Switzerland

+41 61 324 11 11
+41 61 324 80 01
Monday - Friday,
8:30 a.m. - 5:00 p.m. GMT+1

US switchboard

+1 862 778 21 00
Monday - Friday,
8:30 a.m. - 5:00 p.m. EST

Media

Global Media Relations
Eric Althoff
Basel, Switzerland

+41 61 324 7999

Investors

Investor Relations
Switzerland

Monday - Friday,
8:30 a.m. - 5:30 p.m. GMT+1
(Central European Time)

Reporting side effects

Report a suspected side effect (also known as an adverse event) related to a Novartis Pharmaceutical drug or a Novartis Vaccine.

Reporting side effects

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Patient assistance programs

Novartis Group companies have established patient assistance programs to help patients in need in both developing and developed countries.

In 2012, our patient assistance programs in the US provided products worth USD 500 million to more than 100 000 patients in need.

In the US, for example, through the Novartis Patient Assistance Foundation, Inc., Novartis has designed a number of assistance programs and offers reimbursement hotlines for patients without prescription drug coverage or experiencing financial hardship.

Novartis also supports the Partnership for Prescription Assistance, a single point of access to more than 475 public and private patient assistance programs in the US, including more than 180 programs offered by healthcare companies.

Our commitments in action

Patient assistance programs

First global direct-to-patient access program tackles two rare forms of cancer

Novartis created the first and most far-reaching global direct-to-patient access program with the Glivec International Patient Assistance Programs (GIPAP), which provides treatment for two rare forms of cancer.

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