General contact

Head Office
Novartis International AG
CH-4002 Basel
Switzerland

+41 61 324 11 11
+41 61 324 80 01
Monday - Friday,
8:30 - 17:00, GMT+1
(Central European Time)

Investors

Novartis International AG
Investor Relations
P.O. Box
CH-4002 Basel
Switzerland

+41 61 324 79 44

Media

Global Media Relations
Eric Althoff
Basel, Switzerland

+41 61 324 7999

Reporting side effects

Report a suspected side effect (also known as an adverse event) related to a Novartis Pharmaceutical drug or a Novartis Vaccine.

Reporting side effects

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Oncology patient assistance programs

Novartis established the first global direct-to-patient access program the Glivec International Patient Assistance Program (GIPAP) to ensure patients with CML (chronic myeloid leukemia) or GIST (gastrointestinal stromal tumor), two rare cancers, receive treatment.

This program, one of the most far-reaching patient assistance programs ever implemented on a global scale, is based on three models:

  • Full product donation
  • Shared contribution, where local governments, charities or other payors share the cost of the medication with Novartis
  • Co-pay, where Novartis and the patient share the cost of the medication on a sliding scale, depending upon the patient's ability to pay

The Max Foundation is our key collaborator in the administration of GIPAP globally, and provides patients with emotional support in addition to treatment.

Novartis has also created TIPAP, an access program for Tasigna (nilotinib). Tasigna is another medicine approved for use by CML patients.