Senior FM Manager

Location: Shanghai

Key Responsibilities：

• Governance APCJ region related catering services to ensure compliance with agreed key performance indicators and service quality standards.
• Support on APCJ catering service issues, strategy planning, and changings.
• Manage catering services within Campus Shanghai (including restaurants, pantry, cafes, convenient stores, etc.) to ensure smooth day-to-day operations and delivery of high-quality services.
• Collaborate with Campus Facility Management team to provide end-to-end catering service experiences. Supervise catering service financials and budget to meet operational costs and revenue target. Drive innovation in catering services to achieve operational and cost efficiency.
• Act as the SPOC for tenant of specific buildings (Building 6, Building 4, Building 3 /L2 & Vivarium) within Shanghai Campus.Lead campus leasing activities, collaborating closely with procurement and agency companies.  Involving coordinating campus visits, conducting negotiations, and managing the contracting process etc.
• Facilitate tenant Move-In and Move-Out procedures, including but not limit to large furniture or office electrical equipment in/out, etc. Coordinate permits work within campus, including but not limit to car parking permit, loading & unloading of Goods, building inner retrofit project review, etc. Manage tenant payment and track payment status, i.e. rental fee, PM fee and miscellaneous service fee, etc.
• Review and implement on a periodic basis all work processes and operating procedures for catering service and tenant related services to ensure compliance with standards and regulatory requirements.
• Maintains files related to catering services and tenant activities in Campus Shanghai.
• Handle and support on regional ad-hoc projects, e.g. regional best-practice sharing, workplace experience program (QR code) etc.

Essential Requirements: 

• Bachelor’s degree or above in hospitality management, hotel management, or related field preferred.
• Fluent in English and Chinese
• Minimum of 3 years relevant work experience in tenant management or catering industry preferred. Familiarity with regulations and standards in the catering industry.
• Knowledge on Property Management
• Strong communication and interpersonal skills, able to collaborate with stakeholders.
• Excellent team management skills, able to effectively coordinate and motivate team members.
• Ability to work effectively in a fast-paced environment. Adaptability and flexibility to meet changing demands.
• Strong problem-solving skills and ability to handle emergencies effectively under pressure.

Desirable Requirements:

• Financial knowledge for budget management and financial analysis.
• Enthusiasm for campus catering and tenant management, with a sense of innovation and improvement.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:  https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Accessibility and Accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.china@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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