General contact

Main switchboard

+41 61 324 11 11
+41 61 324 80 01
Monday - Friday,
8:30 a.m. - 5:00 p.m. GMT+1

US switchboard

+1 862 778 21 00
Monday - Friday,
8:30 a.m. - 5:00 p.m. EST


Global Media Relations
Eric Althoff
Basel, Switzerland

+41 61 324 7999


Investor Relations

Monday - Friday,
8:30 a.m. - 5:30 p.m. GMT+1
(Central European Time)

Reporting side effects

Report a suspected side effect (also known as an adverse event) related to a Novartis Pharmaceutical drug or a Novartis Vaccine.

Reporting side effects

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Disaster relief

Disaster relief is part of our corporate responsibility commitment, and aligns with our purpose to care and to cure. The company supports the proportionate allocation of the right aid — medicine donations, financial contributions and matching gift programs — at the right time.

In 2011, following the earthquake in Japan, Novartis immediately committed to providing the equivalent of more than USD 3 million in aid. The support included both direct financial donations to relief agencies as well as donations of essential medicines.

In 2010, Novartis had provided the equivalent USD 1.7 million in medicines to victims of the Haiti earthquake. In addition, Novartis and our associates donated USD 1.8 million through a matching gift program.