General contact

Main switchboard

+41 61 324 11 11
+41 61 324 80 01
Monday - Friday,
8:30 a.m. - 5:00 p.m. GMT+1

US switchboard

+1 862 778 21 00
Monday - Friday,
8:30 a.m. - 5:00 p.m. EST


Global Media Relations
Eric Althoff
Basel, Switzerland

+41 61 324 7999


Investor Relations

Monday - Friday,
8:30 a.m. - 5:30 p.m. GMT+1
(Central European Time)

Reporting side effects

Report a suspected side effect (also known as an adverse event) related to a Novartis Pharmaceutical drug or a Novartis Vaccine.

Reporting side effects

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Our commitment: improving health

We aim to improve global health. Through our business, we make an important contribution to society: We discover and develop innovative healthcare products, targeting unmet medical needs.

Our patients and customers need to trust us and our products. They expect us to do business responsibly and ethically.

“We apply our expertise in science and innovation to society’s biggest health challenges. We take our role in improving health seriously and focus on areas where we can lead and make a significant impact.”

Joseph Jimenez, Chief Executive Officer, Novartis

People also expect us to help address some of the world's biggest health challenges. Novartis makes medicines that reach more than 1.2 billion people each year. But the world is home to more than 7 billion people - all of whom have health needs.

Reaching more patients: expanding access to healthcare

Innovation across diverse areas of healthcare is the foundation of our access strategy. Even as we seek new ways to prevent, diagnose and treat diseases, we also forge innovative ways to deliver healthcare solutions to patients who need them.

Novartis works to reach more patients with access initiatives and affordability strategies for our medicines and vaccines, as well as targeted health education, particularly in the developing world. In 2012, our access programs reached more than 101 million patients globally. Millions more purchased high-quality, low-cost generics from our Sandoz Division.

Barriers to access – including limited availability of healthcare personnel, treatment and diagnostic options – can be overcome only with thoughtful and coordinated action by all stakeholders involved.

“As a science-based, innovative medicines company, we’re proud of our role in helping people live longer, healthier lives. The combination of responsible business and a focus on science is what drives us, and is the core of our corporate responsibility efforts. We take this responsibility very seriously – because it’s the right thing to do for society and the right thing to do for our business.”

Juergen Brokatzky-Geiger, Global Head, Corporate Responsibility

Doing business responsibly: striving for operational excellence

We recognize that we need to be responsible in our business operations.

We care for our associates, and provide them with a safe and healthy workplace, a living wage and opportunities to enhance their careers – regardless of their gender, race or background. We safeguard human rights in all of our operations.

We recognize that we are part of the communities where we do our work, and strive to positively contribute through alliances and volunteerism. When disasters happen, we do what we can to help.

We protect the environment, and minimize our energy use, emissions and impact of our products on the environment through measurement and management programs.

Our products are essential to our patients and customers, and we have rigorous business continuity plans in place to ensure a constant supply of our medicines.

As a healthcare company, our primary focus is research and development (R&D). We do encounter ethical questions as part of R&D, and welcome informed debate on these issues.

We conduct business ethically, and maintain a Code of Conduct and governance system to ensure our associates uphold our values.

We work with business partners who share our responsible approach.

Our company’s shared commitment to corporate responsibility rests with every Novartis associate. Executive Committee member George Gunn leads governance of our corporate responsibility work, elevating it to the company's highest levels. Across Novartis, we aim for transparent reporting of annual targets and long-term objectives, as well as incentivize management and associates to create sustainable value for Novartis in all areas of our business, including corporate responsibility.