Summary
About the Role
Key Responsibilities :-
- Standardise omnichannel customer engagement procedures, showcase standard process experiences, and evolve our digital and omnichannel systems and platforms for the utilisation of the franchises.
- Maintain and support new and existing systems and platforms including SFMC, MedHub, FUSE, Ask-Alia, Medallia (VoC), Shaman, Veeva, and Kaltura.
- Understand the wider business approach when it comes to our digital infrastructure, providing technical and operational support, evolving the way we demonstrate our digital and omnichannel platforms.
- Support of field based digital engagement tools being an expert in RTEs, MTEs, CLM usage. Provide technical solutions and training for the franchises to identify the best system or platform to overcome their business challenges.
- Handle and support the implementation & development of digital tools. Drive data-driven decision making from a systems and platforms lens.
- Handle and optimise the omnichannel platform to ensure a consistent brand experience across all channels. Supervise and report on key performance indicators to supervise the success of omnichannel initiatives.
- Stay up to date on industry trends and standard processes in omnichannel marketing and technology. Act as Digital Governance delegate and ensure compliance with digital assets
Essential Requirements
- Minimum 2+ years’ experience within Digital / Digital Marketing / Technology
- Deep expertise or passion to learn Salesforce Marketing Cloud and other digital platforms
- Excellent communication and collaboration skills
- Ability to interpret data and metrics
- Ability to handle multiple projects and deliver (Process & Project management)
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
