Aug 29, 2023

Job Description


• Support the Business Partners for Innovative Medicines/ Customer Engagement drives and ensures that DDIT global, region and country (where applicable) demand is captured from business and collaborates with other functions to ensure quality services are delivered to stakeholders as per agreed service descriptions.
• Contribute to improve business processes, products, services, and software through data analysis and identify opportunities for improvement.
• Engage with business representatives and support the appropriate DDIT teams and Functions to develop business requirements and deliver data-driven recommendations to improve efficiency and add value.


• Drive forward thinking and innovation within business w.r.to tech driven business capabilities and processes, leading conversation with consulting mindset together with other DDIT functions
• Partner with business to drive business transformation programs enabled by technology, co-own transformation outcomes
• Measure and drive business value of transformation initiatives underpinned by programs, projects, products
• Develop knowledge above silos across business functions and ensure business accountabilities are executed
• Improve the ‘ease of engagement’ with DDIT for the business
• Partner with countries or sites (where applicable) in respect to country/site roadmaps balancing global and local investments and business needs
• Contribute to create consistency and traceability between user requirements, functional specifications, and testing & validation. Support validation and testing as appropriate and ensure adherence to Security and Compliance policies and procedures within Service Delivery scope
• Support with internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments / requirements (if applicable), DDIT Service Portfolio and with industry best practices in leveraging technologies for the business and taking advantage of reusable products, solutions and services wherever applicable. Additional specification required for testing.

Additional accountabilities (Japan & APMA Specific)
• Responsibly define, plan and execute commercial initiatives following the Novartis principles of going big on data & digital
• Drive enablement of digital capabilities for the Commercial Domain in close cooperation with DDIT delivery teams and IM BE&E and CE&E teams.
• Obtain understanding of business and IT processes across commercial platforms
• Collaborate with Service Operation team to manage the situations when critical issues happen
• Act as IT professional to drive initiatives and move things forward with global team.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

- Background / experience on big data technologies and related capabilities for data Analytics, AI/ML, exploratory, Data Science etc. (like but not limited to: Python, Jupyter Notebooks, SageMaker, SnowFlake, Databirks)
- Experience in Veeva, Salesforce, Informatica, SAP, Workday, Master Data Management, Website technology, Google Analytics is a plus
- Experience in data engineering for (advanced) analytics & generating business insights is a plus
- 2+ years’ experience in multiple assignments in IT, preferably relating to Marketing & Sales, in large, multi-national companies.
- Experience to work in complex organizational environments (e.g. matrix organizations).
- Good understanding of commercial business processes and experienced is a plus.
- Healthcare industry including FMCG experience & understanding commercial business process is a plus
- Native level of Japanese with business fluent in English (written and spoken), any other languages are a plus
Technology Transformation
Full Time
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Senior Business Analyst

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