May 26, 2023

Job Description

10 major new medicines planned for launch over the next few years creating new career opportunities for
those who want to make a direct impact on patients at scale.

This role will enable Omnichannel marketing at scale in support of the US Integrated Marketing Organization (IMO). Responsible for developing and maintaining content and data processes that achieve personalized customer engagement, efficiency, and audit readiness objectives.

Major Accountabilities (may include but not limited to):
The successful candidate will drive our strategy, delivery, and management of orchestrated, customer-centric omnichannel engagement initiatives by engineering operational processes, audit strategies, universal content standards, in a clear, documented format. This is a transformational, highly visible role with significant potential for impact within the organization.
•Content Governance Process Design & Optimization
•Partner with Data, Marketing, and MarTech subject matter experts to create clear, customer-focused, compliant omnichannel process
•In an Agile methodology, prioritize based on value to effort ratio, and execute within established organizational principles
•Author playbooks, inclusive of content standards, roles, responsibilities, and process maps aligned to channels and audiences
•Knowledge transfer new ways-of-working to training, and act as SME (Subject Matter Expert) through deployment, supporting adoption of new ways of working to establish steady state
•Write Technical use cases to automate, integrate, and optimize User Experience (UX)
•Transformational Change
•Present opportunities, risks, and benefits to senior stakeholders succinctly
•Ensure messaging alignment with the cross-divisional teams, operational, commercial, and Marketing Process, Policy, and Operational Excellence (MPPOE) training & change Management teams
•Establish Rituals to Collect Feedback
•Define & design an approach for collecting & managing feedback on the existing processes
•Collaborate with stakeholders from to understand their current pain points
•Prioritize problems to solve based on impact/effort
•Identify optimizations to the processes by defining solutions to user feedback
•Design sustainable, scalable solutions
•Implement, test, and validate proposed solutions
•Establish and monitor KPIs to track success
•Ability to simplify complex concepts into themes that are easy to understand and recall
•Develop presentations and quick reference guides
•Manage guidance docs and related system instructions
•Write/contribute to Working Practice Documents (WPDs)
•Consult in Audits/Inquiries, whether internal or external
•Project Management
•Lead special projects or cross-functional work streams as necessary
•Act as subject matter expert as needed to represent the department

This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely.

The pay range for this position at commencement of employment is expected to be between $151,200 and $216,800 per year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What will you bring to the role
•Strong communication skills (written and verbal)
•Minimum of 5 years of experience in Marketing, Marketing / Sales Operations, Advertising, Consulting, or similar
•Compliance acumen for highly regulated industries, e.g., Pharmaceutical, Financial, Telecommunications
•Working knowledge of Integrated MarTech, e.g., Aprimo, Salesforce, Veeva Systems, Adobe Experience Cloud, Drupal, and similar platforms
•Excellent written and verbal communication skills, comfortable presenting to large and small groups
•Demonstrate persistent follow through and ability to juggle shifting priorities with ease
•Results-oriented ability to deliver under tight deadlines

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
East Hanover, NJ
Full Time
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Associate Director, Omnichannel Operations

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