 ##  [Novartis Commitment to Patients and Caregivers](https://www.novartis.com/si-en/patients-and-caregivers/novartis-commitment-patients-and-caregivers "Novartis Commitment to Patients and Caregivers") 

 Novartis works with the patient community around the world to discover new ways to improve and extend people’s lives. Our significant investment in research and development underpins our commitment to using science-based innovation to address some of society's most challenging healthcare issues. Only by working together can we improve outcomes for patients and change the practice of medicine.

 

 40+ 

Patient organizations

####  contributed to its development. 

 

 77 000+ 

Novartis employees¹

####  own it as an aspiration to embed the perspective of patients and caregivers systematically in our decision-making. 

 

 







 [Novartis Commitment to Patients and Caregivers | Novartis](https://www.novartis.com/patients-and-caregivers/novartis-commitment-patients-and-caregivers "Novartis Commitment to Patients and Caregivers | Novartis") 



## Four pillars of our Commitment



 



 

   Previous    Next  

 

 ![Agreement icon](/si-en/sites/novartis_si/files/styles/cards_1_3/public/2026-05/agreement-icon-v2-grey-background.png.webp?itok=Bs69n5BC "Agreement icon")

 



 

###  Respecting and understanding the patient community perspective 

 

 

 

 ![Planet icon](/si-en/sites/novartis_si/files/styles/cards_1_3/public/2026-05/globe-icon-v2-grey-background.png.webp?itok=4MYZJ7SN "Planet icon")

 



 

###  Expanding access to our medicines 

 

 

 

 ![Doctor icon](/si-en/sites/novartis_si/files/styles/cards_1_3/public/2026-05/doctor-icon-v2-grey-background.png.webp?itok=Y9kY-k97 "Doctor icon")

 



 

###  Conducting responsible clinical trials 

 

 

 

 ![Search icon](/si-en/sites/novartis_si/files/styles/cards_1_3/public/2026-05/search-icon-v2-grey-background.png.webp?itok=NgBtq6XR "Search icon")

 



 

###  Recognizing the importance of transparency and reporting 

 

 

 

 





We recognize the importance of patients and caregivers understanding what they can expect from Novartis.



 



##  To date, we have delivered on the following commitments 

 94% 

of early research programs

####  in general medicines were developed with patient perspective and insights before first-in-human trials (healthy volunteers). 

 

 7 194 

new patients were reached through managed access programs (MAPs)²

####  with 94% of requests approved for 37 compounds in 62 countries. 

 

 81 

clinical development projects³

####  with 46 diseases comprising 83 clinical trials, had a patient engagement component to obtain their perspective on the design and/or conduct of clinical trials. 

 

 191 

clinical trials

####  with Patient Reported Outcomes (PROs) were conducted in 81 countries. 

 

 30m 

patients reached⁴

####  through access approaches. 

 

 







  
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1. 2025 data
2. <https://www.novartis.com/healthcare-professionals/managed-access-programs>.
3. <https://www.novctrd.com/#/terms>.
4. Includes patients reached with medicines through Novartis Global Health, as well as patients reached with support programs, emerging market brands and donations.