Associate Director, EEE Standards, Process & Training

Responsibilities:                                                                                                                

• Maintain and update enterprise-wide standards, guidelines, and processes for external expert engagement, ensuring alignment with legal, regulatory, and internal compliance requirements.
• Provide input and maintain, in cooperation with legal and compliance, policies, standards, and guidelines to ensure clear ground rules and defined roles for HCP and HCO engagements.
• Translate policies into clear, practical processes and role-based responsibilities (RACI), enabling operational efficiency and cross-functional clarity.
• Contribute to governance forums and audits by ensuring documented process adherence and continuous improvement.
• Stay at the forefront of HCP and HCO transparency to ensure accurate and complete reporting of figures in Business Solutions’ remit.
• Design and manage global training content and delivery strategy for GMA/IMA EEE stakeholders, including onboarding, systems training, and process refreshers.
• Oversee the creation of toolkits, job aids, FAQs, and training modules in collaboration with internal teams and external vendors.
• Deliver training sessions and support localisation or business unit adaptation as needed, capturing feedback and iterating learning solutions.
• Collaborate with colleagues and stakeholders to identify areas of improvement in engagement workflows and user experience.
• Serve as a key partner to Operations, Legal, Compliance, and IT/Systems teams to align training and standards with execution and systems functionality.

Essential Requirements

• Master’s degree in Life Sciences, Business, Legal, or a related discipline; additional certifications in process excellence, training, or digital systems (e.g., Lean, Agile, Lean Six Sigma) are a plus.
• Minimum of 6 years’ experience in Health Care compliance in a multinational company.
• Excellent organisational and project management skills.
• Outstanding problem-solving abilities.
• Sound experience in pharmaceutical compliance/governance environment.
• Excellent communication, interpersonal, and presentation skills.
• External vendor management experience.
• Excellent English language skills, both written and spoken.

Desirable Requirements

• Change management skills to sustain a culture of high ethical standards and compliance, with strong tolerance for ambiguity and willingness to challenge.
• Experience developing effective working relationships with internal and external stakeholders, with strong negotiation skills and organisational awareness.

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.